Gisell Avelar Hernandez
Fort Worth,TX
Summary
Accomplished Patient Referral Coordinator and Product Specialist with a proven track record at Southside Medical Clinic, enhancing patient satisfaction and referral efficiency by over 30%. Expert in healthcare industry understanding and relationship building, I excel in patient care coordination and insurance verification, driving significant revenue growth and operational improvements. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2019
2019
years of professional experience
Work History
Patient Referral Coordinator
Southside Medical Clinic
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Worked with patients to schedule tests and procedures.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
- Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
- Utilized data analysis techniques to track patterns in referral sources which informed future outreach efforts.
- Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
- Increased overall revenue by consistently meeting or exceeding monthly targets for completed referrals.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Product Specialist
PLS Check Cashiers
01.2016 - 08.2018
- Assisted with demonstrations for Product or Service to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to Number junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
Education
Associates Nursing -
Tarrant County College District
Fort Worth, TXOscar Dean Wyatt High School
Fort Worth, TX2016
Skills
- Maintaining confidentiality
- Follow-up Coordination
- Healthcare industry understanding
- Scheduling appointments
- Insurance Verification
- Customer Service
- Multitasking ability
- Patient Care
- Organizational Skills
- HIPAA Compliance
- Patient Safety
- Verbal and written communication
- Creative Problem-Solving
- Patient Education
- Patient confidentiality
- Relationship Building
- Office Administration
- Patient documentation
- Patient Registration
- Patient Care Coordination
- Medical Terminology
- Documentation
- Appointment Scheduling
- Patient Records Management
- Follow-up care
- Scheduling
- Problem-Solving
- Time Management
- Decision-Making
- Detail Oriented
- Communicating to Patients and Families
- Team building
- Document filing
- Self Motivation
Languages
Spanish
Full Professional
Timeline
Product Specialist
PLS Check Cashiers
01.2016 - 08.2018
Patient Referral Coordinator
Southside Medical Clinic
Associates Nursing -
Tarrant County College District
Oscar Dean Wyatt High School
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