GISELLA LA ROSA
Santee,CA
Summary
Experienced customer service, retail, and hospitality professional with 20+ years of experience in fast-paced environments. Strong background in guest services, retail operations, cash handling, customer support, team leadership, and assistant management.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Banquet Server
Marriott Marquis San Diego Marina
01.2020 - Current
- Set up banquet rooms, buffet areas, and event decorations.
- Provided excellent guest service and supported successful event operations in fast-paced environments.
Guest Services Assistant
Home Depot
01.2015 - 01.2020
- Assisted customers with questions, purchases, and store services while supporting daily retail operations.
Assistant Manager
Jodi Maroni's
01.2008 - 01.2010
- Managed staff scheduling, coordinated daily operations, and completed bank deposits.
- Assisted with customer service and team support.
Guest Services Supervisor
Target
01.2004 - 01.2008
- Supervised guest services, assisted customers, resolved concerns, and supported team members.
Assistant Manager
Rubio's Coastal Grill
01.2003 - 01.2005
- Supported restaurant operations, staff supervision, and customer service.
Cashier
KFC
01.2001 - 01.2004
- Processed transactions and delivered customer service in a fast-paced environment.
Floor Associate
Ross Dress for Less
01.2001 - 01.2003
- Organized merchandise layout to enhance customer navigation and assisted with inquiries.
Education
Mathematics and English
Contra Costa College
San Pablo, CAHuman Medicine Studies
Universidad Nacional Federico Villarreal
Lima, PeruHeroines Toledo School
Lima, PeruSkills
- Guest service
- Event coordination
- Buffet setup
- Table service
Certification
Food Handler Certified
Bilingual
- English
- Spanish
Timeline
Banquet Server
Marriott Marquis San Diego Marina
01.2020 - Current
Guest Services Assistant
Home Depot
01.2015 - 01.2020
Assistant Manager
Jodi Maroni's
01.2008 - 01.2010
Guest Services Supervisor
Target
01.2004 - 01.2008
Assistant Manager
Rubio's Coastal Grill
01.2003 - 01.2005
Cashier
KFC
01.2001 - 01.2004
Floor Associate
Ross Dress for Less
01.2001 - 01.2003
Mathematics and English
Contra Costa College
Human Medicine Studies
Universidad Nacional Federico Villarreal
Heroines Toledo School