Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gisella Salas

Evanston,WY

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

5
5
years of professional experience

Work History

Manager

Pilot Travel Centers
Evanston, WY
06.2024 - Current
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Paraprofessional

North Elementary
Evanston, WY
11.2023 - 05.2024
  • Assisted children at stations during small-group learning periods.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Assisted teachers with planning and preparing lessons for students.
  • Provided guidance to students in the classroom setting.
  • Assisted students with special needs in completing tasks and understanding material.
  • Distributed pencils, paper, textbooks and workbooks to students.
  • Supplied one-on-one attention to each student during group activities.
  • Provided clerical support to teachers, such as photocopying and organizing materials.
  • Supported classroom teacher with daily instruction and management of student activities.
  • Prepared instructional materials for specific classroom activities tailored to support student needs.
  • Communicated and collaborated well with educators from various grade levels.
  • Prepared classroom materials and educational resources for daily lessons.
  • Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.

Team Member

Costa Vida
Evanston, WY
06.2020 - 03.2024
  • Operated cash registers to process payments from customers.
  • Participated in training sessions for new employees when needed.
  • Maintained a clean and organized work area throughout shift.
  • Identified needs of customers promptly and efficiently.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Assisted customers with product selection and ordering process.
  • Participated in team meetings to discuss strategies for improvement.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Collaborated with team members to achieve daily goals.
  • Answered phone calls regarding inquiries about products or services.

Education

High School Diploma -

Horizon Jr/sr High School
Evanston, WY
05-2024

Evanston High School
Evanston, WY

Skills

  • Customer service
  • Decision-making
  • Clear communication
  • Work prioritization
  • Relationship building
  • Educational assistance
  • Small group and individual assistance
  • Teaching assistance
  • Teacher support
  • Skill building
  • Friendly and outgoing
  • Goal setting and monitoring
  • Educational support
  • Cleaning
  • Positive attitude
  • Complaint resolution
  • Cash handling
  • Collaboration and teamwork
  • Sales support
  • Fluent In Spanish
  • Training and mentoring
  • Willingness to learn
  • Safety
  • Flexible schedule
  • Organizing work stations

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Manager

Pilot Travel Centers
06.2024 - Current

Paraprofessional

North Elementary
11.2023 - 05.2024

Team Member

Costa Vida
06.2020 - 03.2024

High School Diploma -

Horizon Jr/sr High School

Evanston High School

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Gisella Salas