Giselle Allen

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.

Researched and resolved billing discrepancies to enable accurate billing.

• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Verified accuracy of accounts payable payments, resulting in 30% reduction in payment errors.

• Assisted in the development of training materials to standardize employee knowledge and performance.
• Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
• Met customer call guidelines for service levels, handle time and productivity.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.