Giselle Armas
Petco Animal Supplies Stores Inc.
Torrance,CA
6
years of professional experience
Dynamic Sales Specialist with a focus on developing sales strategies that increase customer engagement and loyalty. Skilled in training teams on product knowledge and customer service best practices, resulting in improved performance and enhanced customer experiences.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Sales Specialist
3 Years 5 Months- Developed and implemented sales strategies to increase customer engagement and drive revenue growth.
- Trained and mentored new sales team members on product knowledge and customer service best practices.
- Analyzed sales data to identify trends and recommend improvements in inventory management and merchandising.
- Collaborated with cross-functional teams to enhance promotional campaigns, resulting in improved customer satisfaction.
- Resolved customer inquiries effectively, leading to increased loyalty and repeat business within the community.
- Processed transactions accurately using point-of-sale systems to ensure efficient check-out operations.
- Maintained organized cash register area, ensuring compliance with company policies and procedures.
- Assisted in training new staff on cash handling procedures and customer service best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Barista
3 Years 1 Month- Prepared espresso-based beverages following standard recipes and customer preferences.
- Operated coffee equipment, ensuring cleanliness and compliance with health regulations.
- Assisted customers in selecting products, enhancing overall service experience.
- Managed cash register transactions, maintaining accurate financial records.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Monitored inventory levels and communicated restocking needs to management.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Associate of Science - Accounting
Bachelor of Science - Finance
- CSUDH Esports Club Member
- Member of CSUDH Midnight Marvel Rivals Team
Skills
Relationship building
Client relations
Customer service and care
Upselling and cross selling
Cash handling
Product recommendation
Product and service knowledge
Interpersonal communication skills
Customer relations
Semi-Fluent in Spanish
Customer service
Timeline
Sales Specialist
Petco Animal Supplies Stores Inc.
01.2023 - CurrentRead More
Barista
Ralphs
09.2020 - 10.2023Read More
California State University, Dominguez Hills
Bachelor of Science from Finance
Read More
Long Beach City College
Associate of Science from Accounting
Read More