Giselle Arriola
San Jose,CA
Summary
Dynamic professional with a solid foundation in customer service and problem-solving skills honed in a fast-paced retail environment, eager to transition into a new field. Proficient in managing cash transactions while upholding stringent hygiene standards. Committed to fostering strong customer relationships and delivering exceptional service experiences that drive satisfaction and loyalty. Prepared to leverage these skills in a new role that values dedication and adaptability.
Overview
3
3
years of professional experience
Work History
Frozen Yogurt Shop Worker Shiftlead
Yogurtland
08.2023 - Current
- Operated frozen yogurt machines to ensure product quality and consistency.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained cleanliness and organization of service area, adhering to health standards.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Trained new staff on proper procedures for machine operation and customer service.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
- Assisted manager with administrative tasks such as placing supply orders when needed.
Cashier
Kohls
08.2022 - 11.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and resolved issues promptly.
- Enhanced customer satisfaction through friendly and attentive service.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Delmar Highschool
San Jose, CA06-2023
Skills
- Seeking work experience and professional development opportunities
- Health and safety compliance
- Customer service excellence
- Efficient work pace
Extracurricular and Volunteer Activity
Science Olympiad Club January 2020 - August 2021 Participated in a team where different branches of science were studied in order to make it to the competition. Learned to divide up research topics with a team. Communicated with the team in after-school meetings and Zoom meetings. Also able to efficiently work as an individual and meet deadlines that would help the entire team. Del Mar High School Softball Team January 2019 - March 2020 Showed up to every practice Worked to communicate with team members and with the varsity team Practiced on skills outside of school including conditioning and watching videos
Timeline
Frozen Yogurt Shop Worker Shiftlead
Yogurtland
08.2023 - Current
Cashier
Kohls
08.2022 - 11.2022
High School Diploma -
Delmar Highschool