Giselle Banna

Monitor and manage credit card platforms to track all employee spending; consolidate transactions in Quickbooks; assist in monthly reconciliations, assist and collaborate in implantation of processes; generate reports multiple monthly and bi-weekly reports, schedule pick-ups and deliveries of carriers; monitor and coordinate inventory movements; assist with project return processes and requirements; monitor and provide updates to Director of Admin and HR; assist in the operation of the day to day business needs utilizing various platforms. Answer multi-line phone system, routing calls, delivering messages to staff. Maintain confidentiality of sensitive information by adhering to strict. Ensure accurate record-keeping with diligent data entry and database management for vital company information.

Managed social media platforms (Instagram, Facebook, Twitter, etc.); managed all online and in-store promotions; ran and analyzed reports based on social media performance; increased company awareness by developing and implementing effective social media strategies; boosted engagement rates with the creation of compelling and visually appealing content

Worked directly with clients; engaged in multiples ways of customer service including phone calls, emails, and chat-boxes; entered data in to Quickbooks to log all merchandise information including pricing, inventory and stock reports; provided consultations for clients seeking to redesign their bathroom/kitchen using marketing strategies; managed all transactions, payments, and purchase orders; sent purchase orders directly to warehouse; scheduled deliveries/pick-ups

Managed multiple project management software's including Basecamp, Sprout, Jasper AI, Monday.com; managed multiple Instagram accounts for various clients; analyzed social media performance metrics, identifying trends and opportunities for improvement; developed and executed social media campaigns for optimal reach, engagement, and growth; assisted on all projects including event planning and marketing, branding, positioning, and discover calls on all new accounts