Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Giselle Borras

Tampa

Summary

Dynamic Front of House Manager with experience at Burger 21, excelling in problem-solving and communication. Enhanced guest satisfaction through effective complaint resolution and team collaboration, fostering a positive dining atmosphere. Skilled in cash handling and training, contributing to reduced turnover rates and a cohesive team environment.

Offering exceptional interpersonal abilities and commitment to creating welcoming environments, ready to thrive in customer-focused roles. Brings quick learning ability and aptitude for understanding customer needs, along with strong communication and multitasking skills. Ready to use and develop customer service and problem-solving abilities in FOH role.

Friendly and outgoing, known for creating welcoming environments and ensuring positive guest experiences. Understands importance of excellent customer service and possesses strong communication and multitasking skills. Aims to create memorable experiences that leave lasting impression on guests.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2
2
years of professional experience

Work History

Front of House Staff Member

Tropical Smoothie
07.2024 - 02.2025
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Utilized POS system to receive and process food and beverage orders.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Front of House Manager

Burger 21
01.2023 - 01.2025
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Performed cash handling activities and secured nightly bank deposits.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.

Education

Associate of Arts - Engineering

Hillsborough Community College
Tampa, FL
08-2026

High School Diploma -

Florida Virtual School
Tampa, FL
05-2025

Skills

  • Order taking
  • Greeting guests
  • Cleanliness
  • Memory retention
  • Language skills
  • Seating arrangements
  • Food presentation
  • Money handling
  • Multilingual
  • Table management

Interests

  • I enjoy helping others and giving back to the community
  • I like trying new recipes and food trends
  • I enjoy cooking for friends and family gatherings
  • Learning new cooking techniques and expanding my culinary skills
  • I like working with my hands and fixing things
  • Reading
  • Enjoy creating and following travel blogs and vlogs
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Front of House Staff Member

Tropical Smoothie
07.2024 - 02.2025

Front of House Manager

Burger 21
01.2023 - 01.2025

Associate of Arts - Engineering

Hillsborough Community College

High School Diploma -

Florida Virtual School
Giselle Borras