Giselle Bringas Romo

• Delivered personalized service and expert advice, fostering strong customer relationships.
• Processed over 100 daily transactions, including check cashing and money transfers.
• Addressed client inquiries about financial products, providing tailored recommendations.
• Maintained accurate records of customer data, including account balances and transaction history.
• Achieved over 98% accuracy in cash drawer balancing and end-of-day reporting.
• Verified checks using ID authentication databases to prevent fraud.
• Resolved customer issues efficiently, contributing to overall satisfaction.
• Detected suspicious activity and escalated cases according to company policy.

• Oversaw daily store operations, enhancing customer experiences and satisfaction.
• Supervised sales floor associates, achieving high customer service standards and team performance.
• Trained and developed team members, enhancing performance and service quality.
• Resolved customer issues and complaints, improving satisfaction ratings.
• Managed inventory to maintain optimal stock levels and improve store organization.
• Managed store payroll projections, optimizing productivity and controlling expenses.
• Collaborated with management team to align employee development with business strategy.

Ensured compliance with safety regulations and company policies during all operations.

• Processed customer transactions accurately and efficiently, ensuring seamless checkout experiences.
• Handled cash, credit, and refund transactions securely to maintain financial integrity.
• Assisted customers with product inquiries and service issues to enhance satisfaction.
• Maintained clean and organized checkout area to promote a welcoming environment.
• Greeted customers and addressed questions regarding store products and services promptly.
• Collaborated with team members to improve overall customer experience.
• Operated cash register efficiently, processing payments through various methods including cash, check, credit card, gift card, and automatic debit.
• Performed additional duties as assigned by management to support operational needs.