Giselle Cabrera
Brookyln,NY
Summary
Dynamic patient services coordinator with a proven track record at RMA, excelling in patient registration and HIPAA compliance. Adept at enhancing operational efficiency through effective communication and strong organizational skills. Recognized for optimizing patient check-in processes, ensuring confidentiality, and delivering exceptional customer service. Fluent in Spanish, fostering inclusive patient interactions.
Proficient in communication, customer service, problem-solving, and strategic thinking, I consistently excel across diverse industries. Renowned for my innovative problem-solving abilities, I drive impactful results and contribute significantly to organizational success. Committed to delivering excellence, I leverage strategic vision and superior execution to add substantial value and achieve optimal outcomes.
Overview
6
6
years of professional experience
Work History
Patient Services Coordinator
RMA
Manhattan, NY
08.2024 - Current
- Registered new patients in accordance with HIPAA guidelines.
- Guided patients through the completion of consent and other required medical forms.
- Organized and maintained patient charts with proper classification and filing systems.
- Answered questions from patients regarding their accounts and billing inquiries.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Greeted patients and visitors in a friendly and professional manner.
Store Manager/Finance Associate
La Bella Marketplace
Brooklyn, NY
08.2019 - 08.2024
- Directed comprehensive front-end operations as a skilled manager,
orchestrating staff scheduling, training initiatives, and the implementation
of customer service protocols to optimize overall customer satisfaction.
● Developed and executed financial strategies to optimize profitability,including budgeting, forecasting, and expense management.
● Analyzed intricate sales metrics and financial analytics, extracting
actionable insights to steer strategic decision-making and maximize
revenue streams
● Implemented streamlined staffing frameworks to cultivate a culture of
excellence, enhancing operational efficiency and performance
Education
Associate of Arts -
Borough of Manhattan Community College
New York, NY06-2025
High School Diploma -
John Dewey High School
Brooklyn, NY06-2020
Skills
- Patient registration
- HIPAA compliance
- Data entry
- Customer service
- Financial analysis
- Staff training
- Problem solving
- Effective communication
- Appointment scheduling
- Attention to detail
- Strong organization
- Patient confidentiality
- [Spanish] fluency
Languages
Spanish
Native/ Bilingual
Timeline
Patient Services Coordinator
RMA
08.2024 - Current
Store Manager/Finance Associate
La Bella Marketplace
08.2019 - 08.2024
Associate of Arts -
Borough of Manhattan Community College
High School Diploma -
John Dewey High School
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