GISELLE CALLENDER
New York,NY
Summary
Results-driven procurement professional with expertise in identifying cost-savings opportunities, managing vendors and negotiating contracts. Proven track record of successful cost optimization and supplier performance management.
Overview
18
18
years of professional experience
Work History
Office Manager
The Security Academy Of New York
08.2023 - Current
- Provide administrative and operational support across four security training locations.
- Respond to inquiries from trainees, customers, vendors and other external contacts via telephone or email.
- Manage and maintain student electronic and paper-based filing systems to keep essential documents and information easily accessible and organized, ensuring compliance with New York State certificate standards.
- Maintain complete documentation and records of all purchasing activities and inventory levels.
- Negotiate pricing and terms with vendors to secure
- best value for company.
- Process payments and documentation such as invoices, journal vouchers, employee reimbursements, and statements.
Procurement, Logistics and Warehouse Manager
Amalgamated Security Services Limited
05.2016 - 09.2023
- Developed and implemented procurement policies and procedures to enhance compliance with company standards and regulatory bodies.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment and to mitigate risks.
- Utilized market intelligence and evaluated potential suppliers to identify opportunities to determine best fits for company needs and to identify cost savings opportunities.
- Conducted spend analysis to identify cost-saving opportunities.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Facilitated resolution of vendor disputes and discrepancies.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Directed the procurement and shipping and receiving of wide range of products daily such as Electronic security and IT equipment, Firearms and Ammunitions, Personal Protective Equipment, Uniforms and Tactical gears, Medical supplies and equipment, Vehicle parts and services, Office supplies, Building Maintenance Supplies and services, Professional services and Training material.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Operations Manager
DHL Express
10.2011 - 09.2015
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Analyzed and reported on key performance metrics to senior management.
- Controlled costs to keep business operating within budget and increase profits.
Services Manager
DHL Express
09.2007 - 10.2011
- Remotely managed daily operations for DHL's authorized agents across 17 Caribbean countries, ensuring adherence to DHL's global standard operating procedures.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Resolved customer complaints in professional and timely manner.
- Onboarding and training of new and existing Authorized Agents and its staff.
Education
Professional Certification - Certified Professional in Supply Chain
Institute For Supply Management
Tempe, AZ01-2026
Diploma - Procurement And Supply
Chartered Institue of Procurement & Supply
Stamford, United Kingdowm 01-2020
MBA - Business Administration And Management
Anglia Ruskin University
Chelmsford, United Kingdom 05-2016
Skills
- International sourcing
- Project management
- Budget administration
- Risk assessment
- Analytical skills
- Supplier relationship management
- Contract Management
- Collaborative negotiation techniques
- Analytical reporting
- Time management
- Lean Six-sigma Techniques
Accomplishments
- Achieved annual cost savings of 500k through strategic supplier negotiations and process optimization.
- Developed and executed risk management strategies resulting in a 25% reduction in supply chain risks.
- Earned the Chairman's Special Award in 2017 for outstanding performance in the area of Supply Chain Management and valuable contribution to the reduction of operational cost .
- DHL Express Service Quality Award - 2012
- DHL Express Mission Possible Award - Employee of the Year, 2007 - For outstanding contributions to business results, demonstrating excellence, passion for service integrity and entrepreneurial spirit.
Affiliations
- Chartered Institute of Procurement and Supply Membership ID#5732803
Languages
English
Native or Bilingual
Timeline
Office Manager
The Security Academy Of New York
08.2023 - Current
Procurement, Logistics and Warehouse Manager
Amalgamated Security Services Limited
05.2016 - 09.2023
Operations Manager
DHL Express
10.2011 - 09.2015
Services Manager
DHL Express
09.2007 - 10.2011
Professional Certification - Certified Professional in Supply Chain
Institute For Supply Management
Diploma - Procurement And Supply
Chartered Institue of Procurement & Supply
MBA - Business Administration And Management
Anglia Ruskin University
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