Summary
Overview
Work History
Education
Skills
Timeline
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Giselle Carmona

Anaheim,CA

Summary

Detail-oriented Assistant Manager with a proven track record of success in leadership roles. Known for setting clear guidelines and ensuring consistent policy enforcement to maintain staff satisfaction and drive goal achievement. Possesses excellent skills in relationship-building, multitasking, and decision-making.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Quarterra
Anaheim, CA
08.2023 - Current
  • Organize and delegate daily work tasks
  • Coordinate maintenance and make-ready tasks with Service Supervisor
  • Manage community operations in compliance with company policies and procedures
  • Promote resident satisfaction and retention
  • Respond to complaints, questions, and requests promptly
  • Resolve service issues following established procedures and legal requirements
  • Play integral role in lease renewal process
  • Conduct home assessments as needed
  • Update resident information in community management system (OneSite)
  • Assist Community Financial Specialist in eviction procedures
  • Represent community in court hearings and eviction proceedings
  • Review rents, deposits, and application fees received from residents on a daily basis. Issues notices for late payments, evictions, and returned checks when required.
  • Support leasing and marketing efforts
  • Greet prospective residents and gather guest information
  • Show apartment homes and assist with lease process
  • Manage resident packages and deliveries, ensuring timely notification

Temp Community Manager

AMC, LLC
SANTA ANA, CA
05.2023 - 08.2023
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Saved money by operating community within budget.
  • Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
  • Compiled and conveyed operational and financial data to regional manager.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
  • Processed statistical files after month-end closing.
  • Meet leasing objectives by ensuring proper sales techniques are used including first-hand leasing
  • Take responsibility for administrative duties including required reporting
  • Investigate and/or report any incidents regarding the residents, employees, vendors or others regarding the property

ASSISTANT MANAGER •

AMC, LLC
11.2022 - 05.2023
  • Oversee file management and run assigned reports
  • Supervise unit inspections, manage eviction processes, address potential skips, and conduct move-out inspections through on-site unit walkthroughs.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Oversee renters insurance and procedures
  • Finalize move in/out and renewals
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with community manager to develop strategies for achieving sales and profit goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

LEASING CONSULTANT

AMC, LLC
SANTA ANA, CA
05.2022 - 11.2022
  • Shop surrounding or competing properties and conduct outreach marketing
  • Maintain through knowledge of lease terms, availability, community policies, ensure understanding of required application information.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Tracked email leads and followed up with interested parties.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Detailed application requirements and answered questions from prospective tenants.
  • Conducted background checks on applicants.
  • Conducted informative and personalized tours, resulting in new leases.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Coordinated maintenance and repair requests

Education

High School Diploma -

Anaheim High School
Anaheim, CA
06.2018

Skills

  • Strong communication skills
  • Attention to detail
  • Ability to remain professional and courteous in a fast paced working environment
  • Able to remain calm while handling customer concerns
  • Positive and self-motivated

Timeline

Assistant Manager

Quarterra
08.2023 - Current

Temp Community Manager

AMC, LLC
05.2023 - 08.2023

ASSISTANT MANAGER •

AMC, LLC
11.2022 - 05.2023

LEASING CONSULTANT

AMC, LLC
05.2022 - 11.2022

High School Diploma -

Anaheim High School

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Giselle Carmona