Giselle Castillo
Toledo
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Barista
Sweet Nate’s cafe
Toledo, Ohio
10.2025 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Server
The heights
Toledo, OH
11.2025 - 02.2026
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Patient Care Tech
Kleiman Evangelista
03.2023 - 05.2024
- I learned communication especially to our patients
- The importance of customer service and letting people feel welcome
- A great learning opportunity
- Took advantage of both my languages to help out as many patients as I could and meet goals for our company
- Documented patient information accurately in electronic health records.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Assistant Store Manager
Hot Topic
08.2022 - 03.2023
- Learned every department in the store
- I was able to receive more experience with customer service
- Learn how to set and reach goals
- Monitored sales trends and provided feedback for improvement opportunities.
- Assisted in supervising daily store operations and staff performance.
- Trained new employees on store policies and customer service techniques.
Crew Trainee
McDonald's
05.2021 - 12.2022
- Trained new employees
- Was being trained to be a manager
- Handled a lot of customer service
- Operated cash register and handled customer transactions efficiently.
- Assisted in food preparation and ensured quality standards were met.
- Followed safety and hygiene protocols during food handling processes.
Bookseller
Barnes & Noble
12.2021 - 08.2022
- Assisted customers in finding books and recommending titles.
- Organized and maintained inventory for efficient product access.
- Processed customer transactions using point-of-sale systems.
- Provided training and support to new staff on store processes.
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
Cashier
In N Out
Lancaster
07.2021 - 11.2021
- Handled food orders and ensured timely delivery to customers at counter.
- Resolved customer complaints effectively to maintain a positive atmosphere.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
Cashier
Braum's Ice Cream & Burger Restaurant
Dallas
11.2019 - 05.2020
- Processed customer transactions efficiently and accurately at fast-paced restaurant.
- Maintained cleanliness of cashier area to enhance customer experience.
- Provided friendly service and addressed customer inquiries promptly.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Homeschooled
PENN FOSTER
Skills
- Communication skills
- Organization skills
- Visual learner
- Fast learner
- Bilingual
- Electronic health records
- Patient documentation
- Medical terminology
- Customer relationship management
- Computer skills
- Staff training
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
The heights
11.2025 - 02.2026
Barista
Sweet Nate’s cafe
10.2025 - Current
Patient Care Tech
Kleiman Evangelista
03.2023 - 05.2024
Assistant Store Manager
Hot Topic
08.2022 - 03.2023
Bookseller
Barnes & Noble
12.2021 - 08.2022
Cashier
In N Out
07.2021 - 11.2021
Crew Trainee
McDonald's
05.2021 - 12.2022
Cashier
Braum's Ice Cream & Burger Restaurant
11.2019 - 05.2020
Homeschooled
PENN FOSTER