Giselle Castillo Ramirez
Santa Barbara,CA
Summary
Dynamic professional with over 7 years of experience in customer service and operations optimization. Proven ability to manage multiple tasks effectively while maintaining high levels of customer satisfaction. Focused on enhancing customer experiences and achieving positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista Trainer
Kaizen and Coffee
San Mateo, California
11.2023 - 04.2024
- Educated customers on coffee selection, preparation, and flavor profiles to enhance overall experience.
- Trained baristas in espresso machine operation and pour-over techniques to improve service quality.
- Provided tailored instruction based on employee strengths and learning styles to maximize performance.
- Implemented quality control measures for consistent beverage preparation and presentation standards.
- Hosted seasonal coffee and tea tastings to promote products and increase sales opportunities.
Barista
The Coffee Movement
San Francisco, California
06.2023 - 03.2024
- Operated espresso machines and brewing equipment to deliver high-quality beverages.
- Engaged customers by recommending menu items based on preferences.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Restocked supplies to maintain optimal inventory levels.
- Cultivated a welcoming atmosphere through proactive customer interactions.
Cafe Lead
Saint Frank Coffee
San Francisco, CA
07.2019 - 04.2023
- Supervised daily cafe operations to ensure efficient workflow and customer satisfaction.
- Managed inventory levels and ordered supplies to maintain stock during busy shifts.
- Coordinated team schedules to optimize efficiency and service delivery.
- Trained new baristas on drink preparation techniques and customer interaction skills.
- Restocked product displays according to demand forecasts and sales projections.
- Handled morning rush daily with effective, composed customer service.
- Assisted in hiring and training processes for new cafe staff.
Barista Shift Supervisor
Africa Coffee And Tea
Wong Chuck Hang, Hong Kong
06.2018 - 03.2019
- Presented and explained coffee menu, addressing customer inquiries effectively.
- Maintained and operated espresso machines, commercial brewers, and related equipment.
- Trained new team members using positive reinforcement and respectful coaching techniques.
- Conducted coffee cupping and regulatory training to enhance product knowledge.
- Managed inventory of coffee beans, teas, and supplies for daily operations.
- Developed coffee beverage menu, recipes, specialty drinks, and pricing structure.
Server
Lasarte Restaurant - 3 Michelin Star Restaurant
Barcelona, Spain
09.2016 - 02.2018
- Provided excellent customer service to ensure satisfaction.
- Assisted in special events, ensuring seamless execution of dining experiences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Restaurant Services Management -
Hospitality And Tourism of Barcelona
Barcelona, Spain05.2017
Associate of Arts -
IES Jose Maria Pereda
Santander, Spain06.2012
Skills
- Customer service
- Food safety standards
- Tasting techniques
- Attention to detail
- Workflow optimization
- Quality control implementation
Certification
- WSET Level 2
- Food handler certificate
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Barista Trainer
Kaizen and Coffee
11.2023 - 04.2024
Barista
The Coffee Movement
06.2023 - 03.2024
Cafe Lead
Saint Frank Coffee
07.2019 - 04.2023
Barista Shift Supervisor
Africa Coffee And Tea
06.2018 - 03.2019
Server
Lasarte Restaurant - 3 Michelin Star Restaurant
09.2016 - 02.2018
Restaurant Services Management -
Hospitality And Tourism of Barcelona
Associate of Arts -
IES Jose Maria Pereda