Giselle Chavez-Diaz

Vacaville,CA

Summary

Detail-oriented and proactive team leader with experience in executive support, calendar management, and cross-functional coordination. Skilled in handling confidential information, managing complex tasks, and supporting high-level organizational efficiency. Recognized for strong multitasking abilities, attention to detail, and commitment to professionalism in fast-paced environments. Proficient in Microsoft Office, particularly in Teams and Outlook scheduling. Bilingual in English and Spanish.

Overview

years of professional experience

Work History

Customer Returns Associate T1

Amazon SMF9

04.2023 - Current

Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
Conducted detailed audits of returned merchandise, identifying patterns and recommending improvements to enhance customer satisfaction.
Coordinated with learning trainers to accurately present new hires with the correct information to provide a seamless transition into their new roles.

Ecommerce Team Lead

Valyria Dba Transpac

02.2021 - Current

Managed scheduling and task prioritization for team members, optimizing productivity and ensuring smooth workflow across departments.
Fostered positive team relationships through clear communication, training, and support, contributing to a collaborative work environment.
Conducted regular audits and maintained inventory accuracy, demonstrating commitment to detail and operational integrity.
Spearheaded process improvements, streamlining workflow to meet dynamic business needs and maximize efficiency.
Coordinated closely with shipping and warehouse departments, ensuring timely and accurate completion of complex logistical tasks.

Warehouse Product Stocker

Valyria LLC Dba Transpac

07.2020 - 02.2021

Increased inventory accuracy with meticulous tracking and reconciliation of physical counts against system data.
Supported operations by assisting in the receiving process, unloading shipments, and verifying delivered items against purchase orders.
Demonstrated adaptability by quickly learning about new products and their appropriate placement within warehouse bins.
Effectively communicated with team members regarding stock status updates, ensuring that everyone was aware of current needs.

Education

High School Diploma -

Vacaville High School

Vacaville, CA

Skills

Executive & Administrative Support
Microsoft Office Suite (Teams, Outlook Scheduling)
Complex Calendar & Event Management
Domestic & International Travel Coordination

Confidential Information Management
Multitasking & Prioritization under Deadlines
Bilingual: English & Spanish

Timeline