Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giselle Chavez Diaz

Vacaville,CA

Summary

Results-driven operations professional with over 4 years of experience in logistics, inventory management, and team leadership, including hands-on roles at Amazon and e-commerce companies. Skilled in streamlining workflows, solving complex problems, and training cross- functional teams to exceed performance goals. Known for adaptability, attention to detail, and a proactive approach in fast-paced, metrics-driven environments. Eager to contribute to Amazon's commitment to operational excellence and customer obsession.

Overview

5
5
years of professional experience

Work History

Customer Returns Learning Ambassador

Amazon
04.2023 - Current
  • Conducted problem-solving of escalated merchandise, identifying patterns, and recommending improvements for faster return processes.
  • Coordinated with learning trainers to accurately present new hires with the correct information, to provide a seamless transition into their new roles.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Fostered culture of continuous improvement, leading workshops on innovative teaching methods.
  • Maintaining an accurate record of inventory ready for transportation.

Leasing Consultant

Apartment Management Consultants
02.2025 - 08.2025
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.

E-commerce Team Lead

Valyria LLC Dba Transpac
02.2021 - 02.2025
  • Managed scheduling and task prioritization for team members, optimizing productivity, and ensuring a smooth workflow across departments.
  • Fostered positive team relationships through clear communication, training, and support, contributing to a collaborative work environment.
  • Conducted regular audits and maintained inventory accuracy, demonstrating a commitment to detail and operational integrity.
  • Spearheaded process improvements, streamlining workflow to meet dynamic business needs, and maximize efficiency.
  • Coordinated closely with the shipping and warehouse departments, ensuring timely and accurate completion of complex logistical tasks.

Warehouse Associate

Valyria LLC Dba Transpac
06.2020 - 02.2021
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

Associate of Business Administration - Business

Sacramento City College
Sacramento, CA

Skills

  • Microsoft Office
  • Shipping logistics
  • Product management Inventory tracking
  • Action planning
  • Problem-solving skills
  • Record keeping
  • Database management

Languages

English
Spanish

Timeline

Leasing Consultant

Apartment Management Consultants
02.2025 - 08.2025

Customer Returns Learning Ambassador

Amazon
04.2023 - Current

E-commerce Team Lead

Valyria LLC Dba Transpac
02.2021 - 02.2025

Warehouse Associate

Valyria LLC Dba Transpac
06.2020 - 02.2021

Associate of Business Administration - Business

Sacramento City College

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