Giselle Dagnesses
Phoenix,AZ
Summary
Friendly, customer-oriented, and a skilled hospitality professional. I have experience in managing day-to-day front desk operations and overseeing that quality service is consistently exceeding standards. I strive to promote customer loyalty and retention by attending to details and delivering exceptional customer service which includes welcoming customers with a friendly and engaging environment, accurately and efficiently managing POS systems, and assisting in generating returning customers by anticipating their needs. I have experience in working in fast pace environments such as hospitals and rehabiliation centers.
Overview
3
3
years of professional experience
Work History
Level 4 Associate
IN N OUT BURGER
06.2024 - Current
- Organizing and handling all food orders
- Trained and looked for development
- Excellent customer service skills
- Positive attitude
- Ability to work fast paced and multitask
- Ensures clients needs are met
- Interact with customers and team members daily
- Developed innovative marketing campaigns to increase brand awareness and drive customer engagement.
- Evaluated organizational processes, identifying areas for improvement and implementing necessary changes to drive operational efficiency gains.
- Built lasting relationships with key stakeholders through effective communication efforts, ensuring alignment on strategic objectives across all parties involved in projects or initiatives.
- Provided leadership for a diverse team, fostering a positive work environment that encouraged collaboration and personal growth.
Crew Member
CAFE ZUPAS
04.2023 - 05.2025
- Prepared reports summarizing daily operations, incidents, and revenue figures for management review
- Assisted in the development of marketing strategies to attract new customers and retain existing ones
- Processed cash register transactions on POS and provided correct change
- Maintained knowledge of current products and proper pricing
- Learned special prices and promotions and encouraged customers to participate in offers
- Received feedback and complaints while demonstrating exceptional customer service
- Cleaned and sanitized checkouts and other high-touch surfaces
- Answered questions regarding special and seasonal products
- Greeted customers with prompt and friendly service
- Monitored inventory levels at checkout area and restocked items as needed
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
Volunteer Position
TRELLIS REHABILITATION CENTER
09.2022 - 12.2022
- Scheduled patient appointments and managed doctor's calendar efficiently
- Managed billing and processed insurance claims to ensure timely payments
- Provided support in emergency situations by swiftly coordinating care efforts
- Assisted patients with filling out required forms and documentation
- Handled incoming calls, providing information and redirecting as necessary
- Guided patients through the visit process, enhancing their overall experience
- Answered telephones, distributed mail, and faxes, and prepared patient files
- Scheduled patient appointments, sent notifications and handled rescheduling needs
- Served as reliable liaison between patients and healthcare providers
- Managed transactions and printed receipts for payments
- Kept reception area clean, orderly and ready for start of following day
- Reviewed and correctly recorded receipts of patient payments
- Prepared for next day's patients by pulling charts and confirming appointments
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
HIGH SCHOOL DIPLOMA -
Palo Verde High School
Las Vegas, NV05.2025
Skills
- Conflict resolution techniques
- Staff Training and Development
- Organizational Skills
- Workflow Coordination
- Excellent Communication
- Operations Monitoring
- Team Collaboration
- Goal Setting
- Time Management
- Rules Enforcement
- Adaptability and Flexibility
- Interpersonal Skills
- Payment Collection
- Customer Support
- Strong interpersonal skills
- Fast and Friendly
- Multitasking Abilities
- Reliability
- Organizational skills
- Excellent communication
- Team leadership
- Team collaboration
- Analytical thinking
- Conflict resolution
- Goal setting
Accomplishments
- Supervised team of 17staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Awards
Fast and Friendly, Spring 2023
Languages
Spanish
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy participating the gym for overall physical and mental well-being
- Mindfulness Practices
Timeline
Level 4 Associate
IN N OUT BURGER
06.2024 - Current
Crew Member
CAFE ZUPAS
04.2023 - 05.2025
Volunteer Position
TRELLIS REHABILITATION CENTER
09.2022 - 12.2022
HIGH SCHOOL DIPLOMA -
Palo Verde High School
Similar Profiles
Riley FreizeRiley Freize
Associate at In N Out BurgerAssociate at In N Out Burger
Genesis MalafuGenesis Malafu
Associate Level 4 at In N Out BurgerAssociate Level 4 at In N Out Burger
Alexis TorresAlexis Torres
Associate at In N Out BurgerAssociate at In N Out Burger