Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Waitress
Giselle De La Puente

Giselle De La Puente

Savannah,GA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Employee with desire to take on new challenges. A person with strong work ethic, flexibility, and exceptional people skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Catering Coordinator

Jason Deli
Savannah, GA
12.2021 - Current
  • Directed food delivery and presentation to maintain catering operations.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Maintained records to orchestrate event details, customer requests and billing information.
  • Calculated and provided clients with proposals of potential costs to complete event.
  • Trained new employees to perform duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Distributed food to service staff for prompt delivery to customers.
  • Answered customer questions and provided store information.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.

Server

Harmony at Savannah
Savannah, GA
12.2020 - 12.2021
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Filled condiments and napkin containers during slack periods.
  • Stocked service areas with supplies during slow periods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next guests.
  • Cleaned tables and chairs to prepare dining area for next guests.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided exceptional service to high volume of daily customers.
  • Took reservations and to-go orders to streamline process for guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Addressed complaints to kitchen staff and served replacement items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Shift Leader

Bojangles'
Savannah, GA
11.2018 - 12.2020
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Maintained positive working relationship with fellow staff and management.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.

Education

High School Diploma -

H.V. Jenkins High School
Savannah, GA
06.2013

Certificate of Completion of Career Pathway - Culinary Arts

Woodville-Tompkins Technical And Career High School
Savannah, GA
06.2013

Skills

  • Collaboration & Teamwork
  • Reliable & Responsible
  • Calm & Pleasant Demeanor
  • Detail-Oriented
  • Customer Retention & Rapport Building
  • Customer Service
  • Catering Services & Marketing
  • Menu Memorization & Presentation
  • Training & Onboarding
  • Delegating Assignments & Tasks
  • Food Safety Understanding
  • Monitoring Food Preparation
  • Proper Food Storage
  • Quality Assessment
  • Ingredient Set up
  • Kitchen Staff Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Catering Coordinator

Jason Deli
12.2021 - Current

Server

Harmony at Savannah
12.2020 - 12.2021

Shift Leader

Bojangles'
11.2018 - 12.2020

High School Diploma -

H.V. Jenkins High School

Certificate of Completion of Career Pathway - Culinary Arts

Woodville-Tompkins Technical And Career High School

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Giselle De La Puente