Giselle Delgado
San Antonio,TX
Summary
Bilingual healthcare dispatcher with a strong desire to transition into a new industry. Experienced in leadership, customer service, dispatching, and data entry. Committed to delivering exceptional service and effectively managing critical situations. Seeking an opportunity to contribute versatile skills and make a positive impact in a different field.
Overview
11
11
years of professional experience
Work History
Transportation Coordinator (Dispatcher)
ComfortCare Transportation (United Health Care)
12.2022 - Current
- Coordinated between drivers and clients or vendors, ensuring a balance between customer needs and drivers' health.
- Addressing problems and requests by transmitting information or providing solutions
- Logged and recorded calls, activities, and other information.
- Coordinate with maintenance to ensure vehicles are available and in good condition
Senior Customer Service Representative
CentroMed
01.2018 - 10.2022
- Ensured compliance with HIPAA standards to maintain confidentiality.
- Managed a multi-line phone system and pleasantly greeted patients
- Checked patient insurance, demographic and health history to keep information current
- Supervised and tracked phone and email activity using various contact center applications and software tools
- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times
- Maintained efficient completion of data tasks ensuring accuracy.
Assistant Manager
Sallys Beauty Supply
10.2016 - 11.2020
- Provided assistance to the store manager with customer service, staff management, and operational tasks.
- Coordinating, monitoring and reporting on daily operations
- Conducted performance evaluations to assess staff effectiveness.
- Assisting with the development of new sales and recruitment strategies
- Ensuring the store environment complies with health and safety regulations
- Resolving customer complaints and concerns in a timely manner
Facilities & Maintenance Clerk
SWISD
06.2014 - 06.2016
- Coordinated executive schedules, prioritized appointments, and maintained accurate calendars.
- Performing clerical tasks such as preparing mailings, filing documents, ordering supplies, and answering phones
- Compiled data from diverse sources including accounting ledgers, company reports, and legal briefs.
- Coordinating meetings by arranging event details such as catering services, room setup, and speaker arrangements
- Respond to maintenance requests from staff members
Education
High School Diploma - undefined
Southwest High School
San Antonio, TXSkills
- Bilingual
- Communication
- Leadership
- Adaptability
- Customer Service
- Reliable
- Critical Thinking
- Teamwork
- Data Entry
- Logistics functions
- Transportation scheduling
- Supply chain coordination
- Customer support
- Quality assurance
Awards
Certified Health Care Worker, Licensed Cosmetologist, Dispatcher Of the Year2023
Languages
Spanish
Native or Bilingual
Timeline
Transportation Coordinator (Dispatcher)
ComfortCare Transportation (United Health Care)
12.2022 - Current
Senior Customer Service Representative
CentroMed
01.2018 - 10.2022
Assistant Manager
Sallys Beauty Supply
10.2016 - 11.2020
Facilities & Maintenance Clerk
SWISD
06.2014 - 06.2016
High School Diploma - undefined
Southwest High School
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