Giselle Domenech

Enhanced members and health plan partners satisfaction by promptly addressing concerns and providing accurate information.

Assist call center processes member inquires efficiency and timely matter .

Resolved customer complaints with empathy and integrity .

Handled customer inquiries and suggestions courteously and professionally.

Answered constant flow of customer calls with minimal wait times.

Met customer call guidelines for service levels, handle time and productivity.

Worked in a high paced environment , striving to provide excellent customer services to various travel agents and individuals.

Assisted with the planning and booking of packages with cruise line, hotel accommodations , car rental and all-inclusive packages. Helped guest find the right accommodations or packages to fit their need, suggesting different packages or amenities that the facility offer.

Modify and upgrade their vacation package .

Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.

Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.

Provided quality customer services in a very high paced environment . Assisted in booking hotel reservations for general public, travel agents , club members and wedding groups , as well as collecting and processing applicable deposits and balances. Complied record of receipts collected for use facilities .

Offered information pertaining to available services and facilities of hotel , points of interests, entertainment and attractions. Assisted in identifying , solving problems and providing input to corrective action.

Coordinated special requests from guests such as room preferences or dietary requirements with relevant departments for optimal guest satisfaction levels.

Provided customers with information about availability and pricing.