Giselle Duran

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled and inventoried medication to keep accurate records.
• Collected co-payments or full payments from customers.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Completed physical inventory counts each month.
• Performed data entry and completed proper paperwork.
• Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
• Processed and packaged medications for patients at sister clinics/local deliveries
• Set up a system where only one location was processed and packaged at a time to reduce packaging errors.
• Contact clinics when a payment has not been received for a delivery
• Constant communication with doctors to provide what medications are covered under medical
• Help translate phone calls/consultations for the Spanish speaking community
• Managed over 50 customer calls per day
• Managed 160-200 scripts a day
• Performed district work checking negative margins and ensuring pharmacies were profiting with each Rx dispensed

• Entered and processed patients' prescriptions into CVS system.
• Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
• Mixed oral antibiotics using the Flowmaster under the supervision of a pharmacist.
• Communicated instructions to patients or caregivers.
• Translated instructions, pharmacist consultations and drug interactions with the Spanish speaking community at the pharmacy.
• Verified patient data and billing information.
• Helped patients in receiving medications through mail order system including calling insurance companies for refills, contacting MD's offices for authorization through Covid pandemic.
• Monitored ordering of pharmacy medication.
• In charge of pulling expired medication and returning products to supplier.
• In charge of submitting paperwork required by MCA to get TARs approved for patients as well as contacting CCS to get SAR numbers to bill children's medications.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Resolved non-routine issues like third party billing, computer system and customer service issues.
• Reviewed and verified customer information and insurance provider information.
• Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Collected co-payments or full payments from customers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Maintain a clean workstation for colleagues and patients.
• Sanitize work station after filling hazardous drugs, keep clean instruments separate from soiled counting trays and spatulas.
• Sanitize counter/area of drop off and pick up after patient interaction.

2018-2019: Inventory Specialist

• In charge of processing Strongpak returns weekly
• Pulled expiring medications monthly and processed returns for Genco and McKesson
• In charge of verifying how much pharmacy was credited for medications/keep records
• Was #1 in district for 2018 in keeping perfect inventory for pharmacy

• Check in the order on a daily basis and resolve any discrepancies.
• Put away orders.
• Maintain a virtual 340B and WAC inventory in compliance with the 340B program.
• Create and maintain the most cost effective 340B inventory.
• Monitor inventory levels and expiration dates.
• Keep the inventory shelves clean and organized.
• Restock and maintain dispensing robot.
• Attend quarterly and annual inventory audits.
• Assist clinic with the purchases of medications for clinic administration.
• Obtaining knowledge about the 340B program.