Giselle Frutos
Orlando,FL
Summary
Dynamic professional with a proven track record in customer service and schedule coordination, honed at Alight Solutions, AON Hewitt. Excelled in building relationships and efficiently managing tasks, demonstrating exceptional teamwork and Microsoft Office proficiency. Achieved significant improvements in client satisfaction and operational efficiency, showcasing a results-driven approach and a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Alight Solutions, AON Hewitt
2022.08 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
Staffing Coordinator
Team Select Services
2021.04 - 2023.08
- Evaluated current scheduling practices regularly to identify areas for improvement or optimization based on evolving organizational needs.
- Provided support to nursing administrators by maintaining accurate records of staff credentials, licenses, and continuing education requirements.
- Served as a liaison between human resources department, nursing administration, and clinical staff to resolve staffing issues promptly.
- Created an organized system for tracking employee time off requests while ensuring adequate coverage is maintained during peak hours or shifts without compromising patient care quality levels.
Home Health Aide
Bayada Home Care
2020.03 - 2021.08
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Home Health Aide
Flourish in Place
2018.10 - 2021.01
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Receptionist
Alphabroder
2014.05 - 2016.02
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Stay at home wife
2014.05 - 2016.02
During this time I was a stay at home wife.
Account Supervisor
Protocol Translation and International
2012.08 - 2014.05
- Identified and communicated customer needs to supply capacity and quality teams.
- Partnered with account team director to drive long-term account planning, growth and success.
- Facilitate change management activities for department and staff of 200 individuals.
- Helped to developed key client partnership by seamlessly overseeing workflow, learning client's business and delivering key presentations.
Education
Associate of Science - Diagnostic Medical Sonography
Keiser University
Daytona Beach, FL05.2026
Certification - Nursing Assistance
IT of Central Florida
Orlando, FL10.2018
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Schedule Coordination
- Teamwork and Collaboration
- Relationship Building
- Microsoft Office
- Money handling abilities
- Negotiations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Care Representative
Alight Solutions, AON Hewitt
2022.08 - Current
Staffing Coordinator
Team Select Services
2021.04 - 2023.08
Home Health Aide
Bayada Home Care
2020.03 - 2021.08
Home Health Aide
Flourish in Place
2018.10 - 2021.01
Receptionist
Alphabroder
2014.05 - 2016.02
Stay at home wife
2014.05 - 2016.02
Account Supervisor
Protocol Translation and International
2012.08 - 2014.05
Associate of Science - Diagnostic Medical Sonography
Keiser University
Certification - Nursing Assistance
IT of Central Florida
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