Giselle Garcia
Summary
Highly motivated and results-driven Car Sales Agent with experience at a prestigious luxury dealership. Proven track record of delivering exceptional customer service and consistently exceeding sales targets in a competitive market. Expertise in building strong client relationships, conducting in-depth product presentations, and tailoring solutions to meet individual customer needs. Skilled in high-end vehicle sales, negotiation, and closing deals while maintaining a focus on luxury service standards. Adept at leveraging product knowledge and market trends to provide an outstanding buying experience. Passionate about delivering personalized customer care and ensuring long-term satisfaction in the automotive industry.
Overview
11
11
years of professional experience
Work History
Sales Representative
David Wilson Toyota
Las Vegas, NV
12.2024 - Current
- Managed online sales inquiries, providing exceptional customer service via email, chat, and phone
- Developed and maintained relationships with potential buyers, guiding them through the car-buying process
- Conducted virtual vehicle presentations, including detailed feature and pricing explanations
- Utilized CRM software to track leads, follow-ups, and sales progress
- Coordinated test drives and delivery logistics for customers, ensuring a seamless experience
- Provided accurate vehicle inventory information and updates on new arrivals
- Negotiated deals, prepared contracts, and processed online transactions securely
- Stayed updated on current inventory, promotions, and financing options to inform customers
- Worked closely with the sales team and other departments to ensure smooth order processing and customer satisfaction
- Met and exceeded monthly sales targets by driving internet sales and maintaining high customer satisfaction rates
Sales Representative
Sahara Chrysler Dodge Ram
Las Vegas, NV
04.2023 - 12.2024
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Consistently exceeded quotas by pursuing and closing sales.
- Followed up with customers to build long-term relationships and successful referrals.
- Provided advice on financing terms, warranties and insurance coverage options.
- Attended weekly staff meetings to discuss best practices in sales techniques, customer service standards.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Utilized dealership computer systems to generate reports such as sales trends analysis or inventory tracking information.
Product Specialist
Fletcher Jones Imports - Mercedes-benz
Las Vegas, NV
04.2022 - 03.2023
- Provided personalized, high-level customer service to clients after the purchase of their new Mercedes, ensuring a seamless transition and luxury experience.
- Conducted detailed vehicle walk-throughs, explaining key features, technologies, and maintenance tips to enhance customer satisfaction and vehicle ownership.
- Assisted clients with DMV registration paperwork and ensured timely and accurate submission for vehicle title, license plate, and registration processing.
- Coordinated vehicle delivery logistics, ensuring all paperwork and necessary documents were complete and accurately processed before handover.
- Acted as the main point of contact for post-purchase inquiries, offering ongoing support for clients’ needs and ensuring satisfaction with their vehicle.
- Worked closely with the sales team to ensure smooth transitions from purchase to vehicle ownership and registration.
- Provided expertise on luxury vehicle features, helping clients maximize their car’s advanced technology, safety features, and performance capabilities.
- Maintained an up-to-date knowledge of DMV regulations and procedures to ensure efficient registration and title transfers.
- Built and maintained long-term relationships with high-end clients, fostering loyalty and repeat business through exceptional service and follow-up.
- Collaborated with other departments, such as finance and service, to ensure a comprehensive and smooth ownership experience for every client.
FOH Manager
California Fish Grill
Las Vegas, NV
03.2021 - 03.2022
- Courteously handled all guests complaints with resolutions
- Coached and developed team members to support employee growth and development.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Tracked daily sales reports and invoices in over $180k monthly revenue
- Ensured all corporate guidelines were being implemented and followed with daily checklists and health department regulations
Cashier
Organic Dry Cleaners
Las Vegas, NV
12.2016 - 03.2020
- Responsibilities included cashier duties, alterations, product assistance, and cleaning
- Operated machinery for product quality
- Responsible for calling back over 80 customers monthly when orders were completed
- Built customer relations with about 50 regulars and addressed them by first and last name
Assistant Store Manager
Las Vegas Dollar Plus
North Las Vegas, NV
02.2014 - 01.2017
- Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
- Supervised payroll, electronic deposits and employee pay adjustments.
- Interviewed, hired, supervised and trained eight employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Education
High School Diploma -
Desert Rose High School
Las Vegas, NV05.2016
Skills
- Issue and conflict resolution
- Memorable client interaction skills
- Organized professional with work efficient abilities
- Tech-friendly
- Demo abilities
- Excellent positive attitude
Timeline
Sales Representative
David Wilson Toyota
12.2024 - Current
Sales Representative
Sahara Chrysler Dodge Ram
04.2023 - 12.2024
Product Specialist
Fletcher Jones Imports - Mercedes-benz
04.2022 - 03.2023
FOH Manager
California Fish Grill
03.2021 - 03.2022
Cashier
Organic Dry Cleaners
12.2016 - 03.2020
Assistant Store Manager
Las Vegas Dollar Plus
02.2014 - 01.2017
High School Diploma -
Desert Rose High School
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