Giselle Gonzalez
Houston,TX
Summary
Committed job seeker with a history of meeting job needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance my organization. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
4
4
years of professional experience
Work History
Optician
1-800-CONTACTS
Houston, Texas
04.2022 - 07.2022
- At 1-800-CONTACTS, I was responsible for dispensing contact lenses. I worked with customers daily on ordering their lenses and providing outstanding customer service.
- My duties include communicating with eye care professionals, receiving prescriptions, and sending them to laboratory technicians; providing customers with their prescription; and maintaining accurate customer data regarding their current or updated prescriptions.
- Excellent attention to detail, strong communication skills, and the ability to explain technical information clearly to customers. Familiarity with optical products and the ability to work effectively as a team.
- Training and certification to dispense contact lenses.
Technical Support Specialist
FIS Global
Houston, Texas
12.2019 - 10.2021
- My position at FIS involved working with payment processing terminals, making inbound/outbound calls, troubleshooting, and assisting merchants in processing payments successfully on their Verifone, PAX, and Ingenico devices.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
- Provided comprehensive technical support to customers via telephone, email and chat.
- Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
- Updated and processed programming changes, equipment upgrades and customer and billing information.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Sales Associate
GAP INC
Houston, Texas
07.2018 - 01.2019
- My responsibilities were providing a positive experience for customers at all times, helping on the sales floor, maintaining a steady cash flow, and assuring amounts paid/received were correct on registers, making online orders, and answering customer issues and questions.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
Education
Business Administration -
HEIGHTS HIGH SCHOOL
Houston, Texas01.2018
Training/Study - Real Estate
Champions School of Real Estate
Houston, TXSkills
- Reliable
- Hard working
- Honest/Trustworthy
- Determined
- Team worker
- Communication
Timeline
Optician
1-800-CONTACTS
04.2022 - 07.2022
Technical Support Specialist
FIS Global
12.2019 - 10.2021
Sales Associate
GAP INC
07.2018 - 01.2019
Business Administration -
HEIGHTS HIGH SCHOOL
Training/Study - Real Estate
Champions School of Real Estate
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