Giselle Gonzalez
Charleston,ME
Summary
Proven track record at SAM Cleanup Construction Company, excelling in customer satisfaction and retention by adeptly handling inquiries and resolving complaints. Leveraged critical thinking and Microsoft Excel skills to streamline processes, enhancing service efficiency. Demonstrated exceptional problem-solving abilities and a customer-focused approach, significantly improving first-contact resolution rates. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
SAM Cleanup Construction Company
11.2022 - 05.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Bishop England High School
Charleston, SC05.2022
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Call Center Operations
- Records Maintenance
- Problem-solving abilities
- Administrative Support
- Microsoft Excel
- Problem Resolution
- Critical Thinking
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Officer
SAM Cleanup Construction Company
11.2022 - 05.2024
High School Diploma -
Bishop England High School
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