Giselle Guzman
Marietta,GA
Summary
Resourceful Treatment Coordinator known for productivity and efficient task completion. I have a strong track record in sales, consistently achieving high conversion rates that reflect my ability to effectively engage and close with clients. Possess specialized skills in patient communication, treatment planning, and financial arrangement coordination to ensure smooth clinic operations. Excel in time management, problem-solving, and adaptability, leveraging these soft skills to meet diverse patient needs and maintain high satisfaction levels. Removing obstacles when starting patients treatment. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
7
7
years of professional experience
Work History
Orthodontic Treatment Coordinator
Hall Orthodontics
Marietta, GA
10.2023 - Current
- Reviewed treatment plans with patients and their families.
- Maintained detailed patient records, including medical history and treatment progress notes.
- Represented practice at community events, such as health fairs or school presentations, raising awareness about orthodontic care.
- Explained financial options and payment plans to patients.
- Greeted new patients and introduced them to orthodontic practice.
- Scheduled initial consultations for potential patients.
- Participated in continuing education courses to stay up-to-date on industry advancements.
- Conducted follow-up calls with patients after their appointments to check on progress or address any concerns they may have had about their treatments.
- Collaborated with clinical staff to coordinate patient care among team members.
- Streamlined office workflows by implementing new administrative systems or software solutions.
- Provided exceptional customer service while addressing concerns or answering questions from current or prospective patients.
- Ensured compliance with OSHA regulations regarding infection control and safety protocols.
- Assisted the orthodontist in conducting patient examinations.
- Coordinated insurance benefits and submitted claims on behalf of patients.
Orthodontic Treatment Coordinator
Kaplan Orthodontics
Dunwoody, GA
02.2022 - 10.2023
- Reviewed treatment plans with patients and their families.
- Collaborated with clinical staff to coordinate patient care among team members.
- Explained financial options and payment plans to patients.
- Conducted follow-up calls with patients after their appointments to check on progress or address any concerns they may have had about their treatments.
- Scheduled initial consultations for potential patients.
- Maintained detailed patient records, including medical history and treatment progress notes.
- Participated in continuing education courses to stay up-to-date on industry advancements.
- Assisted orthodontist in conducting patient examinations.
- Provided exceptional customer service while addressing concerns or answering questions from current or prospective patients.
- Assisted in training new staff members on office procedures and protocols.
- Represented practice at community events, such as health fairs or school presentations, raising awareness about orthodontic care.
Orthodontic Assistant
Kaplan Orthodontics
Dunwoody, GA
01.2019 - 01.2022
- Sterilized and maintained dental instruments, equipment, and rooms according to established protocols.
- Assisted with emergency appointments for issues such as broken brackets or poking wires, providing immediate relief to patients in distress.
- Upheld friendly atmosphere within clinic by engaging positively with both patients and coworkers alike.
- Took accurate dental impressions for diagnostic records and custom orthodontic appliances.
- Organized inventory of clinical supplies, ordering new materials.
- Educated patients on proper oral care techniques during orthodontic treatment to ensure optimal results.
- Achieved infection control targets with consistent cleaning and sterilization.
- Supported front office staff with administrative tasks like answering phones or filing paperwork when needed.
- Reviewed patient medical histories and updated all relevant information in their charts.
- Operated digital x-ray machines to capture high-quality images of patient teeth and jaw structures.
- Fabricated custom retainers based on individual patient needs using specialized tools and materials.
- Assisted orthodontist in various dental procedures, including braces adjustments and appliance fittings.
- Assessed patient teeth through dental imaging and scanning.
- Made casts and molds for denture sizing and installation.
Dental Assistant
Windward Pediatrics
Johnscreek, GA
08.2017 - 12.2018
- Maintained accurate inventory of supplies and materials, reporting low stock to relevant persons.
- Set up instruments, materials, and equipment necessary for each procedure.
- Prepared compounds and supplies for temporary dental applications.
- Prepared stations for routine check-ups and specialized procedures.
- Took patient impressions to create accurate dental devices.
- Documented dental care services with careful charting in patient records.
- Supported dentists and hygienists with expert chair-side clinical assistance.
- Completed dental x-rays, carefully following safety procedures and processing images.
- Assisted in training new dental assistants on office procedures.
- Educated patients on proper oral hygiene techniques to maintain optimal oral health.
Education
High School Diploma -
Penn Foster
Georgia01-2016
Skills
- Financial arrangements
- Orthodontic terminology
- Follow-up skills
- Case Presentation
- Appointment Scheduling
- Office Administration
- Inventory Management
- Treatment Planning
- Customer Service
- Equipment Sterilization
- Instrument Tray Preparation
- Patient Counseling
- Multitasking
- Task Prioritization
- Patient data gathering
- Team Collaboration
- Excellent Communication
- Health and Safety Regulations
- Professional Demeanor
- History documentation
- Data Entry
- Professionalism
- Problem-solving aptitude
- Manage schedules
- Payment Collections
- Organizational Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Orthodontic Treatment Coordinator
Hall Orthodontics
10.2023 - Current
Orthodontic Treatment Coordinator
Kaplan Orthodontics
02.2022 - 10.2023
Orthodontic Assistant
Kaplan Orthodontics
01.2019 - 01.2022
Dental Assistant
Windward Pediatrics
08.2017 - 12.2018
High School Diploma -
Penn Foster
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