Giselle Hernandez
Fresno,CA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
7
7
years of professional experience
Work History
Membership Fulfillment Specialist
Fresno Chaffee Zoo Corp
04.2022 - Current
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Provided exceptional customer service to internal and external members.
- Grew existing accounts and maintained up to date records for member accounts through Altru Software
- Effectively triaged incoming calls and emails
- Resolved complaints and calmed members to ensure a great customer relationship
- Utilized Excel and teams to track membership records
Guest Services Ambassador
Fresno Chaffee Zoo Corp
01.2021 - 04.2022
- Greeted guests at front entrance and promptly answered questions and concerns
- Assisted guests with ticket sales and upgrades to memberships
- Rotated positions in multiple stations including exhibits such as giraffe feeding, Stingray Bay, and seasonal exhibits
- Maintained a courteous, empathetic attitude towards customers
Receptionist/Professional Dog Bather
Diamond Paws Pet Spa
03.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
Lead Pizza Genius
Little Caesars Pizza
07.2017 - 02.2019
- Maximized oven space utilization during busy periods for optimal cooking times and reduced waiting time for customers.
- Handled high-pressure situations calmly during peak hours, ensuring that all tasks were completed efficiently without sacrificing quality or safety standards.
- Demonstrated flexibility by adapting quickly to changing menu items or procedures, maintaining a focus on delivering an exceptional product for every customer.
- Improved customer satisfaction by efficiently taking and preparing pizza orders with attention to detail.
- Addressed customer concerns quickly, resolving issues professionally while maintaining a focus on retaining their patronage.
- Assisted in staff training, sharing expertise in pizza making techniques and best practices for new team members.
Education
High School Diploma -
Peter Johansen High School
Modesto, CA05.2017
Skills
- Customer Complaint Resolution
- Cash Handling
- POS System Operation
- Payment Collection
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Membership Fulfillment Specialist
Fresno Chaffee Zoo Corp
04.2022 - Current
Guest Services Ambassador
Fresno Chaffee Zoo Corp
01.2021 - 04.2022
Receptionist/Professional Dog Bather
Diamond Paws Pet Spa
03.2019 - 12.2019
Lead Pizza Genius
Little Caesars Pizza
07.2017 - 02.2019
High School Diploma -
Peter Johansen High School
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