GISELLE IBANEZ
Alexandria,VA
Summary
A punctual reliable worker talented at creating a safe, stimulating environment for all people. Knowledgeable and dedicated professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Assistant Teacher
Bright Horizons Childcare
Arlington, VA
02.2019 - Current
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Collaborated with instructor to assist lesson and curriculum planning efforts.
- Assessed and managed student behavior to maintain climate of intensive instruction.
- Contributed to committee-based work for development and enforcement of institutional and educational policies.
Wait Staff
Erickson Living Greenspring
Springfield, VA
10.2017 - Current
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Delivered quality service by providing a warm and welcoming environment
- Prepared for large parties and reservations, anticipating planning and staffing needs
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Received frequent customer compliments for going above and beyond normal duties
- Resolved guest complaints quickly and efficiently
- Listened to, understood and clarified guest concerns and issues.
Food Runner/ Hostess
Nandos
Alexandria, VA
10.2016 - 09.2017
- Provided exemplary customer service to every patron according to Nando's guidelines
- Delivered food items to tables ensuring each restaurant patron received the correct order
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses
- Washed dishes, glasses and cutlery when the dishwashing staff became overwhelmed
- Maintained an atmosphere of enthusiastic customer service
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Developed and maintained positive working relationships with others to reach business goals
- Resolved guest complaints quickly and efficiently.
Party Host, Chuck E. Cheese's
Alexandria, VA
06.2015 - 09.2016
- Called caterers and other party planning services and reserved them for events
- Decorated and set tables in accordance to party themes and age groups
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Assisted customers with food selection, inquiries and order customization requests
- Cleaned and organized the store, including the checkout desk and displays.
Education
High School Diploma - Spanish
Northern Virginia Community College
2016
Skills
- Hand-eye coordination
- Problem-solving
- Attention to detail
- Maneuvering large objects
- Customer service
- Sanitation requirements
- Prioritizing
- Time management
- Strong work ethic
- Outgoing and energetic
- Hospitality expertise
- First Aid
Timeline
Assistant Teacher
Bright Horizons Childcare
02.2019 - Current
Wait Staff
Erickson Living Greenspring
10.2017 - Current
Food Runner/ Hostess
Nandos
10.2016 - 09.2017
Party Host, Chuck E. Cheese's
06.2015 - 09.2016
High School Diploma - Spanish
Northern Virginia Community College
Similar Profiles
Zoe Zoe null
Preschool Lead Teacher/Childcare Administrator at Bright Horizons ChildcarePreschool Lead Teacher/Childcare Administrator at Bright Horizons Childcare
Gabrielle FiorenzaGabrielle Fiorenza
Substitute Teacher at Bright Horizons ChildcareSubstitute Teacher at Bright Horizons Childcare
Kianna GarrettKianna Garrett
Associate Teacher at Bright Horizons ChildcareAssociate Teacher at Bright Horizons Childcare
Patricia TiradoPatricia Tirado
Teacher Leader at Bright Horizons ChildcareTeacher Leader at Bright Horizons Childcare
Jabari NeddJabari Nedd
Linux System Administrator (contract) at Army National GuardLinux System Administrator (contract) at Army National Guard