Summary
Overview
Work History
Education
Skills
Timeline
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Giselle Johnson

Irvine,CA

Summary

Experienced banking professional with over a decade of progressive leadership in deposit operations, training, and business analysis within high-growth financial institutions. Seeking to leverage a strong foundation in regulatory compliance, process improvement, and cross-functional collaboration to drive operational excellence and enhance client experience in a dynamic banking environment.

Overview

2026
2026
years of professional experience

Work History

Vice President / Core & Digital Systems Manager

Nano Banc
2022 - Current
  • Led the strategic direction, implementation, and support of core banking and digital systems, including online and mobile platforms, enhancing operational efficiency and customer satisfaction across business units.
  • Oversaw treasury management operations, developing and optimizing cash management solutions for commercial clients, improving onboarding processes, and strengthening client retention through service excellence.
  • Designed and executed training programs for system rollouts, regulatory compliance, and operational workflows, increasing employee performance and ensuring consistent service delivery.
  • Served as a liaison between technology, operations, and client-facing teams, aligning business objectives with system capabilities and user needs.
  • Standardized operational procedures across departments and introduced automation initiatives that reduced manual processing.

Assistant Vice President / Deposit Operations & Project Manager

Golden State Bank
2021 - 2022
  • Revamped the Bank’s new account process by designing comprehensive customer identification documents and aligning procedures with BSA/AML compliance standards.
  • Led quality control for new accounts and delivered targeted training to relationship bankers on entity documentation, CIP/KYC due diligence, and attention to detail.
  • Partnered with the BSA Department to coach frontline staff on identifying red flags, filing CTRs, and submitting QARs, enhancing regulatory compliance.
  • Conducted data-driven analysis using the Core data warehouse system and presented actionable insights to executive committees and board members.
  • Collaborated with senior leadership to implement operational efficiencies, including optimizing Jack Henry CIF 20/20 parameters, cross-training staff, and modernizing procedures to streamline daily operations.

Banking Training Coordinator / Product & Program Analyst

Universal Bank
01.2020 - 01.2021
  • Designed and launched a comprehensive training program aligned with organizational goals and system conversion initiatives.
  • Developed a 90-day onboarding strategy incorporating cross-functional input from BSA, Compliance, IT, and Internal Audit.
  • Co-led the successful Core system conversion from Fiserv to FIS, ensuring seamless transition and minimal disruption.
  • Updated branch procedures to better align with centralized operations and enhance service consistency.

Various roles, advancing to AVP-level

Pacific Premier Bank
01.2011 - 01.2020
  • Spearheaded operational redesign initiatives that enhanced client satisfaction and internal efficiency.
  • Led the migration of clients from a third-party vendor to the in-house ACH platform, resulting in over $25K in annual savings and improved service delivery.
  • Launched a client self-service initiative via online banking, reducing service costs by $10K annually and increasing user satisfaction.
  • Enhanced CIP and EDD review processes, improving audit outcomes and strengthening compliance.
  • Designed and delivered comprehensive training programs for retail branches across Southern California, including onboarding for newly acquired branches.
  • Created detailed training manuals covering core systems, online banking, new account procedures, and teller operations.
  • Conducted weekly training sessions and specialized courses on regulatory compliance, audit readiness, and customer service excellence.
  • Played a key role in M&A integration efforts, including branch operations setup, staff training, client onboarding, and service continuity.
  • Produced daily transaction analysis reports to optimize staffing and operational efficiency across branches.
  • Provided expert support and training on Treasury Management products, including online banking, bill pay, RDC, and mobile banking.
  • Developed a client call review process to monitor service quality and coach staff on professionalism and customer engagement.
  • Began as a Client Services Representative, consistently delivering high-quality service, promoting banking solutions, and supporting multiple branches during staffing shortages.

Education

Occupational Psychology

Crafton Hills College
Yucaipa, CA

Diploma - undefined

Yucaipa High School
Yucaipa, CA

Skills

  • Deep expertise in deposit operations, BSA/AML compliance, CIP/KYC due diligence, and regulatory reporting
  • Proven success in leading system conversions, operational redesigns, and process improvement initiatives that drive efficiency and cost savings
  • Skilled in designing and delivering training programs for diverse banking functions, including new account procedures, compliance, and system usage
  • Hands-on experience with Jack Henry CIF 20/20, FIS, and Fiserv platforms; adept at system optimization and parameter configuration
  • Proficient in extracting and analyzing data from core systems to support strategic decision-making and executive reporting
  • Strong background in client onboarding, service delivery, and support for Treasury Management products including ACH, RDC, and online banking
  • Effective communicator and collaborator with departments such as BSA, Compliance, IT, and Audit to align operations with organizational goals
  • Experience supporting M&A activities including branch integration, staff training, and client transition planning

Timeline

Banking Training Coordinator / Product & Program Analyst

Universal Bank
01.2020 - 01.2021

Various roles, advancing to AVP-level

Pacific Premier Bank
01.2011 - 01.2020

Diploma - undefined

Yucaipa High School

Vice President / Core & Digital Systems Manager

Nano Banc
2022 - Current

Assistant Vice President / Deposit Operations & Project Manager

Golden State Bank
2021 - 2022

Occupational Psychology

Crafton Hills College

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Giselle Johnson