Giselle Lajara
New York,NY
Summary
Operations-focused administrative professional with a strong creative foundation and experience supporting leadership teams in fast-paced, compliance-driven environments. Known for maintaining complex systems, managing sensitive data, and ensuring operational continuity while bringing cultural sensibility and an artistic touch to the work. Skilled at bridging structure and creativity to support programs, exhibitions, and executive operations within arts and cultural institutions.
Overview
10
10
years of professional experience
Work History
Administrative Assistant to Board of Directors
Home/Life Services Inc | DHS Partner
04.2022 - Current
- Provide administrative and operational support to the Board of Directors, maintaining accurate, confidential records and reports in a highly regulated environment.
- Track daily client intake, exits, transfers, and room assignments across multiple buildings, ensuring real-time accuracy of occupancy data.
- Update facility organization charts and unit layouts daily to reflect operational changes.
- Report unit availability and room transfers to DHS, ensuring compliance with city reporting standards.
- Create and maintain centralized rosters used by leadership to monitor client movement and space utilization.
- Maintain critical client files containing sensitive data, requiring precision, discretion, and daily updates.
- Design and manage spreadsheets tracking staff credentials, certifications, and compliance requirements.
- Review employee timesheets, identify discrepancies, and coordinate corrections with payroll.
- Serve as a liaison between leadership, operations staff, and external agencies to ensure clear communication and timely documentation.
Creative Director & Operations Manager
Thirteen Elements by G
03.2016 - Current
- Conceptualized and executed creative campaigns for brands, contributing to increased visibility, product sales, and invitations to present work in new venues.
- Coordinated project timelines, deliverables, and communications from concept through execution.
- Developed visual assets, presentations, and portfolios for client and partner review.
- Designed branded content and digital materials using Canva, Figma, Procreate and WordPress.
- Balanced creative vision with operational requirements, deadlines, and client expectations.
Service Specialist
The Related Companies
09.2018 - 02.2020
- Supported special events setups and expected deliverables; including off-site events
- Tracked and reported variances month over month for expenses related to catering orders
- Executed specialized catering services-while creating and keeping detailed expense reports for capital expenditures
- Planned and executed department’s monthly events
- Supported vendor coordination, documentation, and on-site execution.
Education
Bachelor of Science - Hospitality Administration & Management
SUNY Buffalo State
New York, NYUX/UI Design Immersive Certification - undefined
General Assembly
Skills
- Administrative & Executive Support
- Board and leadership support
- Confidential records management
- Reporting & documentation
- Scheduling and coordination
- Cross-department communication
- Operations & Facilities Coordination
- Space and occupancy tracking
- Facility organization updates
- Operational reporting
- Program & Exhibition Support
- Program logistics coordination
- Exhibition support administration
- Asset and document tracking
- Timeline and workflow support
- Stakeholder coordination
- Data, Compliance & Systems
- Spreadsheet design and maintenance
- Data accuracy and auditing
- Compliance-driven reporting
- Records organization
- People, Access & Cultural Sensitivity
- Visitor- and client-centered operations
- Discretion with sensitive information
- Cultural awareness
- Adaptability in public-facing environments
- Creative & Digital Tools
- Microsoft Office
- Google Workspace
- Canva
- Figma
- Procreate
- WordPress - PROCREATE- Visual Artist
Languages
Spanish
Native or Bilingual
Interests
- Exploring various forms of art, such as Oil painting, DJ-ing, and Interior Design, to nurture creativity and personal growth Oh, and I collect vintage magazines too :)
Timeline
Administrative Assistant to Board of Directors
Home/Life Services Inc | DHS Partner
04.2022 - Current
Service Specialist
The Related Companies
09.2018 - 02.2020
Creative Director & Operations Manager
Thirteen Elements by G
03.2016 - Current
UX/UI Design Immersive Certification - undefined
General Assembly
Bachelor of Science - Hospitality Administration & Management
SUNY Buffalo State