Giselle Lee
Keyport,NJ
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and troubleshooting Excellent multitasking and communication skills. Offering 25 years of related experience.
Overview
24
24
years of professional experience
Work History
Warranty Administrator Manager
Classic Ford
03.2022 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Monitored factory recalls and announcements to stay on top of changes.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Submitted claims for Ford,Hyundai and Toyota brand
- Posted credit memo's for all brands
- Cleaned Warranty schedule for all stores
Automotive Warranty Administrator
Autonation
09.2020 - 11.2021
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Monitored factory recalls and announcements to stay on top of changes.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Checked documentation for accuracy and validity on updated systems.
Accounts Payable Clerk
Jim Hudson Audi
12.2019 - 03.2020
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Maintained good working relationships with vendors and resolved disputes.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Office Assistant
Bloomfield Collision
12.2015 - 03.2016
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Worked with Claims Adjusters and examiners to expedite processing in procedures.
- Processed checks cash and credit purchases or refunds.
Warranty Administrator/Service Advisor
Bell Mitsubishi
07.2012 - 10.2014
- Monitored factory recalls and announcements to stay on top of changes.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Provide customers with estimation of repair cost and timeline for completion of service.
- Affective liaison between customers and internal departments.
Service Advisor/Warranty Administrator
Lynne’s Subaru
02.2001 - 03.2011
- Gathered paperwork and contacted customers to book appointments.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Processed claim paperwork and followed up on missing information to complete processing.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Effective liaison between customers and internal departments
- Provided customers with estimation of repair cost and timeline for completion of service
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ06.1999
Skills
- Claims submissions
- Proficient in Ford,Hyundai,Subaru Manufacturers
- Paperwork processing
- Excellent administrative abilities
- Account management
- Proficient in Reynolds&Reynolds
- Proficient in CDK
- Proficient in Dealertrack
- Compliance reviews
- Audit Support
Languages
Spanish
Native or Bilingual
Timeline
Warranty Administrator Manager
Classic Ford
03.2022 - Current
Automotive Warranty Administrator
Autonation
09.2020 - 11.2021
Accounts Payable Clerk
Jim Hudson Audi
12.2019 - 03.2020
Office Assistant
Bloomfield Collision
12.2015 - 03.2016
Warranty Administrator/Service Advisor
Bell Mitsubishi
07.2012 - 10.2014
Service Advisor/Warranty Administrator
Lynne’s Subaru
02.2001 - 03.2011
High School Diploma -
East Orange Campus High School
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