Giselle Lobos
Accokeek,MD
Summary
Committed and motivated professional with exceptional customer service and decision making skills. Strong work ethic, excellent time management, professional demeanor, and great initiative.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PATIENT CARE COORDINATOR
PRECISION PERIODONTICS AND IMPLANT DENTISTRY
09.2023 - Current
- Managed synchronization of patient care services with the clinical team
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Resolved issues regarding insurance verification, preauthorization requirements.
- Managed all aspects of admissions including paperwork completion, insurance verification, pre-authorization processes.
- Assisted with insurance verification processes and prepared documentation for billing purposes.
- Assisted in training new staff members on insurance verification processes.
- Assisted with insurance verification process prior to appointment scheduling or treatment procedures being performed.
PATIENT CARE COORDINATOR
VIRGINIA KIDS PEDIATRIC DENTISTRY
02.2023 - 08.2024
- As a Patient Care Coordinator at VK Pediatric Dentistry I was responsible for running day to day front desk operations
- My duties included checking in and checking out patients
- Verifying insurance eligibility and benefits
- Keeping patient charts up to date with accurate information such as correct home address, phone number, email addresses, names, DOB, etc
- I am also responsible for sending out insurance claims and entering payments from when insurance once we received payment
- Most importantly I was responsible for making sure parents felt welcome and comfortable when bringing their kids in for appointments.
GENERAL MANAGER
COPPERWOOD TAVERN
03.2023 - 09.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among back of house and front of house staff.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
ASSISTANT GENERAL MANAGER
COPPERWOOD TAVERN
12.2021 - 02.2023
- As the assistant general manager I was responsible for helping my general manager run the restaurant on a daily basis
- Constant communication with the front of house staff and back of house staff during shifts and make sure all guests are being taken care of
- I was also responsible for writing checks for vendors and checking servers out at the end of their shifts and collecting a tip out for the support staff and running reports at the end of the day
- I also help make schedules for employees and am responsible for ordering office supplies and keeping inventory of liquor.
CLINICAL COORDINATOR/SURGICAL ASSISTANT
LEWIS PERIODONTICS AND ASSOCIATES
01.2021 - 10.2021
- As the Clinical Coordinator my responsibility was to ensure a smooth and stress free work environment for the office clinical team
- I managed the assistants and helped them keep track of the clinical area in the office
- I oversaw that inventory such as implants and all implant parts that would be needed for any upcoming surgery, bone grafting materials, instruments and any other necessary items needed during any surgical procedure were ready and available for use
- I helped the doctor write all consult letters for new patients and kept track of all incoming and outgoing lab cases
- When needed I would assist the doctor with any surgical procedures and I would also be responsible for settling up and breaking down the operatories prior to and after a procedure
- I was also responsible for front desk duties such as answering phone calls, making appointments, insurance verifications and setting up any meetings between referring doctors or laboratory technicians.
DENTAL ASSISTANT/FRONT DESK
BONILLA DENTAL ARTS
03.2017 - 03.2020
- As a dental assistant my responsibilities were to prepare the treatment room for patients by following prescribed procedures and protocols
- Prepare patients for dental treatment by welcoming, comforting, seating, and draping patients
- Responsible for managing incoming and outgoing lab cases as well as keeping organized and stocked lab for any lab work needing to be done and easy access to patient cases when needed
- When working at the front desk responsible for checking patients in and communicating with the clinic when they arrive, provide information to patients, employees and other offices by answering questions and requests and helping schedule patients accordingly.
HOSTESS
COPPERWOOD TAVERN
05.2015 - 05.2018
- Greeting guests as they enter and exit the restaurant
- Entering information into Open Table (a computer system that assists in taking reservations) taking note of any special requests and/or any allegory or dietary needs for any guest
- Answering and transferring phone calls
- Staying knowledgeable of any menu items and assisting guests with questions or recommendations
- Determining appropriate reservation times and seating based on previous reservations made and providing that information to guests
- Providing excellent customer service and meeting the needs of every guest with a smile.
Education
Health Science,Psychology
NORTHERN VIRGINIA COMMUNITY COLLEGE
10.2024
Advanced Diploma -
WAKEFIELD HIGH SCHOOL
06.2015
Skills
- Claims Processing
- Administrative supervision
- Database coordination
- HIPAA protocol adherence
- Meeting Preparation
- Insurance Practices
- Filing and Recordkeeping
- Insurance Verification
Certification
- CPR and First Aid
- Dental radiology
Timeline
PATIENT CARE COORDINATOR
PRECISION PERIODONTICS AND IMPLANT DENTISTRY
09.2023 - Current
GENERAL MANAGER
COPPERWOOD TAVERN
03.2023 - 09.2023
PATIENT CARE COORDINATOR
VIRGINIA KIDS PEDIATRIC DENTISTRY
02.2023 - 08.2024
ASSISTANT GENERAL MANAGER
COPPERWOOD TAVERN
12.2021 - 02.2023
CLINICAL COORDINATOR/SURGICAL ASSISTANT
LEWIS PERIODONTICS AND ASSOCIATES
01.2021 - 10.2021
DENTAL ASSISTANT/FRONT DESK
BONILLA DENTAL ARTS
03.2017 - 03.2020
HOSTESS
COPPERWOOD TAVERN
05.2015 - 05.2018
- CPR and First Aid
- Dental radiology
Health Science,Psychology
NORTHERN VIRGINIA COMMUNITY COLLEGE
Advanced Diploma -
WAKEFIELD HIGH SCHOOL
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