Giselle Loya
Thornton,CO
Summary
I am an individual well versed in a variety of roles that include but are not limited to Administrative Work, Legal Work, and Membership Organization. I am a collaborative team player, while at the same time comfortable with working independently and accepting a high degree of unsupervised responsibility. I am highly recognized for quickly mastering new challenges and working well under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Compliance Investigator
Colorado Department of Labor and Employment
Denver, CO
03.2024 - Current
- Conducted investigations into suspected violations of local, state, and federal laws and regulations.
- Provided guidance on legal issues related to the organization's operations.
- Assisted in developing training programs to ensure employees understand their responsibilities under various laws and regulations.
- Reviewed company policies for compliance with relevant rules and regulations.
- Assisted in settlement distribution for large cases.
- Updated and maintained databases for current cases.
- Provided excellent service and attention to workers in cases when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Paralegal/Executive Assistant
Shlansky Law Group, LLP
Denver, CO
04.2023 - 12.2023
- Maintain exceptional contact with clients and other paralegals/attorneys assigned to a different set of cases.
- Ensure clients have a credible and helpful outlet they can rely on throughout their case.
- Draft and file both legal documents and pleadings with the Courts and ensure these documents meet their strict deadlines.
- Organize Exhibits for Trial by preparing materials and supporting documentation.
- Organize client calendars, prepared mailings, medical records, and handle high case call volumes.
- Enter client case data into our personal software manage and record customer relationships.
- Engage in legal research including, but not limited to, Research Memoranda, Orders, Proposed Rules, and other vital documents that assist in widening my knowledge about the legal system.
Office Administrator/Dispatcher/Collections Specialist
Rooter Town Plumbers
Denver, CO
06.2021 - 06.2022
- Scheduled and confirmed appointments, answered and directed incoming calls using a multi-line telephone system, or relayed any vital messages to the appropriate personnel.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Investigated and analyzed client complaints to identify and resolve issues.
- Dispatched, coordinated, and monitored service technicians, along with supervisors to their designated job sites.
- Monitored driver logs, documented any records of job site visits and specific jobs performed, all while ensuring client satisfaction.
- Responsible for resolving overdue bills and collecting payments for projects.
- Responsible for transferring data from paper formats into our database system.
Education
Bachelor of Science - Political Science
Saint Leo University
San Antonio, FL05.2022
High School Diploma -
Westminster High School
Westminster, CO05.2018
Skills
- Written Communication (2 years)
- Research (2 years)
- Microsoft Office (2 years)
- Customer Service (4 years)
- Bilingual
- Writing skills
- Adobe Acrobat
- Organizational skills
- Critical Thinking
- Relationship Building
- Time Management
- Detail-Oriented
- Adaptable
Certification
- Notary Public - December 13, 2022- December 13, 2026
Affiliations
- Colorado Student Leaders Certificate of Completion - August 2017
- Floral Design Contest Award - April 2018
- Fifty Hours of Community Service at Denver Mission Homeless Shelter - January 2018 through May 2018
- Future Farmers of America Membership - August 2017 through May 2018
Timeline
Compliance Investigator
Colorado Department of Labor and Employment
03.2024 - Current
Paralegal/Executive Assistant
Shlansky Law Group, LLP
04.2023 - 12.2023
Office Administrator/Dispatcher/Collections Specialist
Rooter Town Plumbers
06.2021 - 06.2022
Bachelor of Science - Political Science
Saint Leo University
High School Diploma -
Westminster High School
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