Giselle Maher
Whitestone,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
With a proven track record at NTT DATA Services, I excel in driving operational efficiencies and fostering team collaboration. My expertise in data analysis and problem-solving aptitude has significantly enhanced system integration processes, achieving a notable increase in customer satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
ERP/System Administrator, Director
Astreya LLC
12.2021 - Current
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Managed onboarding and offboarding of employees.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Worked with users to determine areas of technology in need of improved usability.
- Drove continuous improvement of IT governance processes.
- Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
- Fostered culture of continuous improvement, leading initiatives for software and hardware upgrades that kept pace with technological advancements.
- Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
Director of Finance
NTT DATA Services
07.2015 - 12.2021
- Instituted best practices in financial management processes by conducting regular reviews of procedures, policies, and systems for continuous improvement opportunities.
- Optimized cash flow management through diligent monitoring of receivables, payables, and investment activities.
- Collaborated with executive leadership team in developing long-term goals, ensuring alignment with overall business objectives.
- Reduced overhead costs by identifying inefficiencies and implementing targeted cost-saving measures across various departments.
- Provided insightful recommendations for process improvements, contributing to increased operational efficiency across the organization.
- Developed accurate monthly forecasts using historical data trends combined with current market conditions for enhanced decision-making capabilities.
- Successfully managed multiple, concurrent projects by prioritizing tasks and allocating resources efficiently.
- Streamlined financial reporting processes by implementing more efficient software systems and optimizing data management.
- Enhanced internal control systems and procedures to mitigate risk and support opportunities.
- Introduced software tools and process improvements to mitigate loss and drive operational growth.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Developed strategic plans for day-to-day financial operations.
- Spearheaded change management initiatives to minimize disruption during transitions between systems or software upgrades.
- Improved data accuracy and consistency by establishing standardized data formats across integrated systems.
- Increased customer satisfaction by addressing post-integration issues swiftly and effectively through proper troubleshooting techniques.
- Supported continuous improvement initiatives by conducting post-mortem analyses on completed integration projects to identify areas for growth and development.
- Developed customized solutions for seamless data migration, improving overall business operations.
- Leveraged automation tools to streamline repetitive tasks, increasing productivity levels within the integration team.
- Conducted regular audits of integrated systems to monitor performance metrics, making adjustments as needed for optimal results.
- Optimized performance by identifying and resolving system bottlenecks through thorough analysis and testing.
- Facilitated clear communication among project teams, resulting in better collaboration and smoother workflows during complex integrations.
- Created detailed documentation outlining best practices for system integrations, providing a valuable resource for future projects.
- Enhanced system efficiency by streamlining processes and integrating various platforms.
- Collaborated with stakeholders to identify integration needs, developing tailored strategies for successful implementation.
- Trained team members on new tools and techniques for efficient integration management, elevating overall expertise within the organization.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Fostered a culture of continuous improvement by gathering and incorporating feedback from all stakeholders throughout the acquisition process, adapting strategies and approaches as necessary to achieve desired outcomes.
- Facilitated cross-functional team collaboration to achieve timely completion of acquisition projects within budget constraints.
- Improved post-acquisition performance by conducting thorough due diligence and identifying key areas for improvement.
- Streamlined acquisition processes by implementing efficient workflows and reducing redundancies.
- Boosted value realization from acquisitions by closely monitoring post-integration progress and addressing any challenges or opportunities that arose.
- Collaborated with internal stakeholders to establish post-acquisition KPIs and measure ongoing performance against these metrics consistently over time.
- Fostered positive relationships with acquired companies'' leadership to ensure smooth integration and collaboration.
- Handled change management effectively by proactively engaging employees at all levels of both organizations to address concerns or resistance during the transition period.
- Evaluated potential synergies across business functions, driving operational efficiencies during the integration process.
- Enhanced communication between departments by organizing regular stakeholder meetings and distributing timely updates.
- Aligned corporate goals with acquisition strategy, ensuring long-term growth prospects for the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Associate Director
NTT DATA Services
10.1997 - 07.2015
- Assisted senior leadership in managing all aspects of operations.
- Managed cross-functional teams in the US and India who provided support within the finance area for multiple large-scale customers.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Led teams of up to 30 personnel, supervising daily performance as well as training and improvement plans.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Oversaw annual budget planning processes, ensuring financial goals were met for individual customer P&L's.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
Education
Bachelor of Science - Business
Baruch College
New York, NY06-2000
Skills
- Remote Access
- Problem-solving abilities
- Multitasking Abilities
- Professionalism
- Team building
- Problem-solving aptitude
- Adaptability
- Time management abilities
- Reliability
- Data Analysis
- Operating systems
Languages
Spanish
Professional Working
Timeline
ERP/System Administrator, Director
Astreya LLC
12.2021 - Current
Director of Finance
NTT DATA Services
07.2015 - 12.2021
Associate Director
NTT DATA Services
10.1997 - 07.2015
Bachelor of Science - Business
Baruch College
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