Giselle Marrero Diaz
Newnan,GA
Summary
Dynamic Zone Manager with a proven track record at Kellermeyer Bergensons Services LLC, enhancing team skills and customer satisfaction. Excelled in operations management and fostering teamwork, significantly reducing onboarding times and ensuring OSHA compliance. Skilled in sales team leadership and problem resolution, adept at boosting productivity and maintaining high-quality standards across zones. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Zone Manager
Kellermeyer Bergensons Services LLC
01.2020 - Current
- Implemented staff training programs to improve overall team skillset and reduce onboarding time for new employees.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
- Considered and approved policies to support company initiatives and overall performance.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Established and maintained safety protocols, reducing workplace accidents and ensuring OSHA compliance.
- Increased employee productivity through regular performance evaluations, coaching, and staff development opportunities.
- Developed strong working relationships with vendors to negotiate favorable contracts and secure timely deliveries of goods.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed budgets effectively, controlling costs while still maintaining high-quality standards throughout the zone.
Education
Bachelor Degree in Nursing - Nursing
Unitec Institute
Puerto Rico06.2020
Skills
- Sales Team Leadership
- Goal Setting
- Operations Management
- Sales Reporting
- Teamwork and Collaboration
- Problem Resolution
- Hiring and Training
- Employee Coaching and Mentoring
- Emergency Response
- Scheduling and Coordinating
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Zone Manager
Kellermeyer Bergensons Services LLC
01.2020 - Current
Bachelor Degree in Nursing - Nursing
Unitec Institute
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