Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

GISELLE MENDOZA

El Paso,TX

Summary

Successful Occupational Therapy Assistant for 5 years and now Occupational Therapist, skilled in treatment coordination and assessments and patient relations. Promotes recovery with evidence-based relevant therapies. Decisive in implementing exercises and correcting care plan problems and selecting appropriate assessments to determine the need for skilled occupational therapy interventions. Skilled in administrative roles via managing all administrative/clinical departments within a multidisciplinary therapy clinic and experienced in business development strategies. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

12
12
years of professional experience

Work History

Business Development Manager

Circle Of Care
El Paso, TX
02.2022 - Current
  • Maintained open and ongoing communication with referring physician offices to meet needs and expectations.
  • Established new referring physician accounts using marketing strategies.
  • Determined business development opportunities and implemented effective strategy for referring resources acquisition.
  • Analyzed customer feedback to identify areas for improvement in products and services offered.
  • Developed short-term and long-term vision and strategy to achieve targeted referral objectives.
  • Coached, developed and motivated team to achieve revenue goals.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
  • Facilitated and managed business development plan based on market and industry research.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Led programs to solve strategic growth questions for business.
  • Created presentations to attract new business opportunities.
  • Attended community events and conferences to network with potential clients.

Certified Occupational Therapy Assistant

Circle of Care
El Paso, TX
02.2022 - Current
  • Provided direct patient care in accordance with established standards, policies and procedures of the Occupational Therapy Department.
  • Participated in interdisciplinary team meetings to discuss client progress and plan further interventions.
  • Instructed patients and families on proper use of adaptive equipment to promote independence in home or community settings.
  • Collaborated with other health professionals such as physical therapists, speech-language pathologists and physicians regarding client care needs.
  • Observed clients during performance tasks to identify areas needing intervention or improvement.
  • Identified potential problem areas related to physical limitations or medical conditions that may interfere with a client's ability to perform daily living tasks independently.
  • Attended continuing education courses to stay current on best practice guidelines related to occupational therapy services.
  • Developed successful reputation as result of establishing compassionate, supportive and professional relationships with patients with developmental and cognitive disorders.
  • Treated patients using established treatment plan under supervision of occupational therapists.
  • Documented assessments, treatment goals and patient's progress using standardized note writing format.
  • Taught patients to care for and use adaptive equipment.

Masters of Occupational Therapy Student

Early Bird Pediatric Therapy
El Paso, TX
05/13/24 - 08/02/24
  • Trained family members on how to help children become more independent in everyday tasks.
  • Provided therapeutic interventions, such as sensory integration, fine motor skills development, gross motor, and activities of daily living training.
  • Conducted assessments including formal standardized testing, informal assessment tools and parent and caregiver interviews.
  • Demonstrated proper use of adaptive equipment such as wheelchairs, walkers and communication devices.
  • Worked with interdisciplinary teams to provide comprehensive treatment and support.
  • Personalized treatment plans to complement specific abilities and recovery goals of each patient.
  • Documented patient treatment plans and recovery progress.
  • Utilized evidence-based practices to guide clinical decision-making and intervention strategies.
  • Provided adaptive equipment recommendations and training to support patient independence.
  • Collaborated with interdisciplinary teams to ensure a holistic approach to patient care.
  • Documented patient progress and outcomes in electronic health records according to regulatory standards.
  • Utilized sensory integration techniques to assist patients with sensory processing disorders.
  • Advocated for patients to receive necessary services and supports within their community.
  • Applied cognitive-behavioral strategies to support mental health and emotional well-being.
  • Used therapeutic exercises and activities to improve strength, endurance and range of motion in patients.
  • Implemented sensory diets to assist children with sensory needs to achieve a "just right level" for improved daily performance in needed and desired tasks.

Masters of Occupational Therapy Student

El Paso Hand and Arm Rehab
El Paso, Texas
01/15/24 - 04/05/24
  • Demonstrated exercises that increase strength, coordination and range of motion while promoting independence through self-care activities as well as monitored Pt. performance while completing therapist demonstrated exercises.
  • Instructed patients on proper use of therapeutic equipment and devices.
  • Monitored patient progress and adjusted treatment plans as necessary to meet therapeutic goals.
  • Educated Pt's on proper ergonomics and provided recommendations to reduce injuries.
  • Implemented/administered evidence-based therapeutic modalities based on an understanding of each client's unique needs and contraindications if any such as ultrasound, electrical stimulation, heat and cold therapy, iontophoresis, fluidotherapy, and paraffin bath.
  • Administered appropriate assessments as necessary for each individual Pt such as 2-point discrimination, Sims Weinstein, MMT, ROM, Grip strength, Pinch Strength, Pain Scales, and DASH.
  • Assisted supervising occupational therapist in fabrication of dynamic/static splints
  • Documented assessments, plan of care, discharge notes, progress notes, and SOAP notes accordingly via EMR system.

Masters of Occupational Therapy Student

Park Manor Bee Cave Nursing Home
Austin, TX
09/05/23 - 10/29/23
  • Facilitated group activities designed to improve motor skills, cognitive functioning, communication, daily living activities.
  • Used therapeutic exercises and activities to improve strength, endurance and range of motion in patients.
  • Consulted with patients to assess conditions, obtain histories and discuss objectives.
  • Promoted maximum independence by selecting and constructing therapies according to individual's physical capacity and interest.
  • Worked with interdisciplinary teams to provide comprehensive treatment and support.
  • Used occupational histories to create occupational profiles to guide client-centered care.
  • Assisted Occupational Therapists in administering patient assessments and evaluations.
  • Ensured client safety at all times

Masters of Occupational Therapy Student

USAHS- Adult OT Rotation
Austin, TX
05/08/23 - 08/20/23
  • Demonstrated exercises that increase strength, coordination and range of motion while promoting independence through self-care activities.
  • Educated family members on home safety measures and provided guidance on how best to support their loved one's recovery process.
  • Collaborated with other healthcare professionals to coordinate optimal care for patients.
  • Participated in team meetings to discuss clinical issues related to patient care.
  • Documented patients evaluations, treatment plans, recovery progress, and discharge notes.
  • Personalized treatment plans to complement specific abilities and recovery goals of each patient.
  • Consulted with patients to assess conditions, obtain histories and discuss objectives.
  • Assessed patient needs and developed individualized treatment plans to enhance daily living skills.
  • Utilized evidence-based practices to guide clinical decision-making and intervention strategies.
  • Adapted activities as needed according to the abilities of each client.
  • Implemented NDT techniques to increase Pt's recovery of function.

Masters of Occupational Therapy Student

Joshua's Stage Pediatric
Austin, TX
01/09/23 - 04/22/23
  • Promoted safe practices while working with clients throughout the course of treatment.
  • Developed activity plans and goals to help patients reach their highest level of functioning.
  • Monitored patient responses during treatment sessions and adjusted treatment plan accordingly.
  • Assisted in developing strategies to address areas of difficulty identified during assessments.
  • Supported clients in achieving their short-term and long-term goals set forth by the Occupational Therapist.
  • Facilitated group activities designed to improve motor skills, cognitive functioning, communication, daily living activities.
  • Participated in interdisciplinary team meetings to discuss patient care plans.
  • Provided therapeutic treatments to patients under the direction of a licensed Occupational Therapist.
  • Promoted maximum independence by selecting and constructing therapies according to individual's physical capacity and interest.
  • Observed and documented patients' progress, attitude and behavior to maintain client records.
  • Used therapeutic exercises and activities to improve strength, endurance and range of motion in patients.

Masters of Occupational Therapy Student

USAHS-Mental Health/Telehealth Rotation
Austin, TX
09/06/22 - 12/18/22
  • Created detailed reports summarizing evaluation findings and recommendations for further therapies or interventions.
  • Maintained accurate records of all services provided and progress made by patients during therapy sessions.
  • Monitored patient responses during treatment sessions and adjusted treatment plan accordingly.
  • Administered standardized tests used for measuring functional performance levels.
  • Observed, documented, and reported changes in patient's physical or mental condition.
  • Educated patients and families to help understand disease process, injury and limitations.
  • Supported clients in developing coping skills to manage symptoms associated with mental illness or emotional distress.
  • Ensured compliance with all applicable regulations governing the provision of mental health services.
  • Demonstrated excellent interpersonal skills when interacting with clients from diverse backgrounds.
  • Modified treatment activities or approaches as needed to comply with changes in clients' status.
  • Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.

Director of Clinical Operations

Office/Google Suites, Transformations Rehabilitation Services
El Paso, TX
01.2021 - 01.2022
  • Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and referring physicians
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities
  • Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively built an exceptional gifted team of personnel
  • Partnered with CEO to raise standards of practice by monitoring, analyzing and correcting staff performance
  • Engaged with other members of community at local events by answering questions and giving informative presentations
  • Devised training programs to close gaps in therapists' and staffs' competencies
  • Crafted and initiated development of strategy-based plans, allowing organization to exceed objectives and achieve overall productivity
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times
  • Led and motivated 30 employees through supervision, training and coaching on duties and daily operational activities
  • Resolved conflicts promptly among physicians, therapists, and other staff members to keep workflows on task
  • Managed operations in accordance with budget requirements
  • Summary
  • Skills
  • Experience
  • Facilitated peer-to-peer conflict resolution
  • Participated in weekly meetings with department heads to discuss census information, admissions and discharges for patients.

Occupational Therapy Assistant

Transformations Rehabilitation Services
El Paso, TX
12.2019 - 01.2022
  • Worked effectively with patients displaying various integumentary, musculoskeletal, developmental, and neurological dysfunctions
  • Implements appropriate treatment techniques to maximize patient function, promote healing, and help control level of disability
  • Adapted conventional therapy techniques based on patients' physical and cognitive capabilities, intelligence level, and discharge plans
  • Selected the best therapy regimen to fit the individual needs and capabilities of each patient
  • Maintained and promoted positive attitude toward clients and treatment programs
  • Adjusted treatment programs to better align with patients' abilities and keep them on course to achieve the desired results
  • Assisted the occupational therapists with implementing treatments plans designed to promote client independence and functioning
  • Helped patients build important skills for dealing with emotionally triggering events
  • Observed the progress of each patient and documented their attitudes and behaviors in their permanent records via ClinicSource software
  • Applied infection control knowledge and standard precautions while performing patient care activities to curb contamination and disease transmission.

Administrative Coordinator

Transformations Rehabilitation Services
El Paso, TX
03.2018 - 01.2021
  • Translated management directives into actionable policies and enforced changes with the staff at all levels
  • Improved office policies continuously and enforced rules to meet administrative objectives
  • Planned special events, set up meetings, and arranged conference logistics for staff
  • Managed communication between team members, clients, and Dr.'s offices involved in processes to initiate/continue services rendered
  • Boosted team performance by closely monitoring the work of each staff member and offering motivational support
  • Evaluated customer issues and complaints and developed amicable solutions
  • Reviewed physical and digital records to identify and correct inaccuracies
  • Supervised front end associates in a fast-paced and demanding environment
  • Researched and compiled data to produce operational reports for CEO
  • Reviewed daily reports in detail and resolved any identified discrepancies
  • Oversaw the work of 8 administrative leads 8 clinicians
  • Scheduled front end to meet needs of business and keep the team efficient
  • Trained new employees in all aspects of office practices and procedures
  • Liason between Dr.'s offices and CEO for inservice scheduling and excellent relationship building between clinic and doctor via personal visitation/phone conference
  • Provide service education for parent/patient/doctors
  • Conduct and set up panel interviews for potential new hires in all departments.

Occupational Therapy Assistant Student

Anabasis Rehab
El Paso, TX
09.2019 - 11.2019
  • Treated patients using established treatment plan under supervision of occupational therapists within a home health setting
  • Facilitated understanding of rehabilitation process by communicating with patients and families
  • Documented assessments, treatment goals and patient's progress using standardized note writing format
  • Assisted occupational therapist in evaluation of patients under direct supervision of occupational therapist
  • Demonstrated self-reliance by meeting and exceeding documentation deadlines
  • Exceeded supervising occupational therapist's expectations by finding creative solutions and modifications with individualized treatments.

Occupational Therapy Assistant Student

El Paso Hand and Arm Rehab Center
Paso, TX
07.2019 - 09.2019
  • Supported patients in daily living activities and maintenance programs under supervision of Occupational Therapist
  • Treated patients with upper extremity/hand concerns and/or cerebral injury diagnosis affecting use of their upper extremity/hand using established treatment plan under supervision of occupational therapists within an outpatient rehab setting
  • Assisted occupational therapist in evaluation assessments via performance of manual muscle testing and goniometry measurements on patients under direct supervision
  • Exceeded occupational therapist's expectations in overall performance and therapeutic outcome of patients assigned throughout clinical practice
  • Performed ultrasounds, electrical stimulation set ups (Pre-mod), hot pack/cold pack set ups, manual stretching, and UE/hand massage under supervision of occupational therapist for established competency.

Occupational Therapy Assistant Student

Loving Care Assisted Living Facility
Paso, TX
01.2019 - 02.2019
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to client's limited participation in meaningful activities of daily living
  • Treated patients to improve participation in leisure activities, health and wellness, activities of daily living and social participation to enhance their quality of life
  • Demonstrated leadership by making improvements to client's daily routines and helping to train staff on the importance of consistency and continuation of implemented client routines for positive improvements on the client's life outlook.

Medical Referral Specialist

Transformations Rehabilitation Services
El Paso, TX
05.2017 - 03.2018
  • Addressed daily physician reports for pending appointments as well as following up with patients on referral waitlist
  • Answered requests/questions from patients, businesses, and medical professionals
  • Scanned pertinent patient and demographic records and included in electronic patient charts
  • Worked batch files, scanned, printed, and scheduled evaluations appointments requested by patients and doctors' offices
  • Delivered excellent customer service and facilitated development of patient and clinician relationships
  • Safeguarded confidentiality of patient information by consistently following patient protection standards
  • Used ClinicSource and Google Sheets regularly to compile records, produce reports and create correspondence meeting day-to-day needs of a busy Occupational/Speech Therapy office
  • Maintained compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards
  • Transcribed the patient's information from recorded messages to update medical records.

Occupational Therapy Technician

Transformations Rehabilitation Services
El Paso, TX
03.2017 - 09.2017
  • Referenced occupational therapist's orders while administering therapeutic treatments to patients that improved strength, coordination, and motor function
  • Worked effectively with patients displaying various integumentary, musculoskeletal, developmental, and neurological dysfunctions
  • Incorporated objectives of interdisciplinary treatment plans and comprehensive assessments to develop occupational therapy care plans
  • Assisted the occupational therapists with implementing treatments plans designed to promote client independence and functioning
  • Monitored the performance of each patient during their therapy activities and encouraged them throughout the process
  • Helped patients build important skills for dealing with emotionally triggering events.

Physical Therapy Technician

Thrive Wellness and Rehab
El Paso, TX
03.2012 - 10.2016
  • Monitored patient response to exercise intensity and discussed results with
  • Physical Therapist as necessary to adjust treatment plan
  • Communicated with patients to ease discomfort and explain procedures
  • Improved patient conditions by administering the prescribed active and passive therapeutic exercises
  • Observed patients during treatments to compile and evaluate data, providing results to physical therapists in person or through written progress notes
  • Tracked the patients undergoing treatments and their responses to help the physical therapist improve treatments
  • Supported patients during their exercises and functional activities, providing instruction, motivation and safety assistance
  • Instructed, motivated, and assisted patients in practice of exercises and functional activities
  • Established competency with physical therapists leading to ability to perform ultrasounds, electrical stimulation set ups (Pre-mod/IFC/Russian current), hot pack/cold pack set ups, and contrabaths.

Education

Master of Science - Occupational Therapy

University of St. Agustine For Health Sciences
Austin, TX
08.2024

Associate of Applied Science - Occupational Therapy

PIMA Medical Institute
El Paso, TX
11.2019

Bachelor of Applied Science - Kinesiology

The University of Texas
El Paso, TX
12.2016

Certification - Nursing Assistant

Anamarc College
El Paso, TX
05.2015

Some College (No Degree) - Associate of Arts

El Paso Community College
El Paso, TX

Skills

  • Proficient with Clinical Occupational Therapy Assessments, Intervention Implementation, and Documentation
  • Business Development
  • Promotional Planning
  • Marketing
  • Performance Metrics
  • Staff Management
  • Proficient in Microsoft Office Suite
  • Market and Competitive Analysis
  • Business Administration
  • Strategic Business Planning
  • Team Collaboration
  • Training and Mentoring
  • Cross-Functional Collaboration
  • Team Leadership
  • Issue Resolution
  • Operations
  • Campaign Management
  • Key Decision Making
  • Performance Goals
  • Referral Management
  • Performance Evaluations
  • Team Building

References

Chris Giannetti 

Title: Director of Business Development for Circle of Care Corporation 

Phone #: 915-274-6469

Noel Gonzalez 

Title: Occupational Therapist/Certified Hand Specialist/ Owner of Function Therapy Specialists 

Phone #: 915-433-3100 

Cassie Nares 

Title: Lead Occupational Therapist at Transformations Rehabilitation Services 

Phone #: 915-549-2033 

Marco Rodriguez 

Title: Owner of Transformations Rehabilitation Services/ CEO/Occupational Therapist 

Phone #:915-204-8431 

Rocky Romero 

Title: Occupational Therapist/ Owner of El Paso Hand and Arm Rehab 

Phone#: 915-873-7575 

Karla Zavala 

Title: Occupational Therapist at Angels of Care (Anabasis Rehab) 

Phone#: 956-561-1386 

Languages

  • Fluent speaking/writing/reading in Spanish and English

    • Timeline

    Business Development Manager

    Circle Of Care
    02.2022 - Current

    Certified Occupational Therapy Assistant

    Circle of Care
    02.2022 - Current

    Director of Clinical Operations

    Office/Google Suites, Transformations Rehabilitation Services
    01.2021 - 01.2022

    Occupational Therapy Assistant

    Transformations Rehabilitation Services
    12.2019 - 01.2022

    Occupational Therapy Assistant Student

    Anabasis Rehab
    09.2019 - 11.2019

    Occupational Therapy Assistant Student

    El Paso Hand and Arm Rehab Center
    07.2019 - 09.2019

    Occupational Therapy Assistant Student

    Loving Care Assisted Living Facility
    01.2019 - 02.2019

    Administrative Coordinator

    Transformations Rehabilitation Services
    03.2018 - 01.2021

    Medical Referral Specialist

    Transformations Rehabilitation Services
    05.2017 - 03.2018

    Occupational Therapy Technician

    Transformations Rehabilitation Services
    03.2017 - 09.2017

    Physical Therapy Technician

    Thrive Wellness and Rehab
    03.2012 - 10.2016

    Masters of Occupational Therapy Student

    Early Bird Pediatric Therapy
    05/13/24 - 08/02/24

    Masters of Occupational Therapy Student

    El Paso Hand and Arm Rehab
    01/15/24 - 04/05/24

    Masters of Occupational Therapy Student

    Park Manor Bee Cave Nursing Home
    09/05/23 - 10/29/23

    Masters of Occupational Therapy Student

    USAHS- Adult OT Rotation
    05/08/23 - 08/20/23

    Masters of Occupational Therapy Student

    Joshua's Stage Pediatric
    01/09/23 - 04/22/23

    Masters of Occupational Therapy Student

    USAHS-Mental Health/Telehealth Rotation
    09/06/22 - 12/18/22

    Master of Science - Occupational Therapy

    University of St. Agustine For Health Sciences

    Associate of Applied Science - Occupational Therapy

    PIMA Medical Institute

    Bachelor of Applied Science - Kinesiology

    The University of Texas

    Certification - Nursing Assistant

    Anamarc College

    Some College (No Degree) - Associate of Arts

    El Paso Community College

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