GISELLE MOHAMMED
Queens,NY
Summary
Results-driven Automotive Service Manager with a proven track record in leading high-performance teams and optimizing service operations. Seeking a position to apply my expertise in streamlining processes, enhancing customer satisfaction, and driving overall efficiency in what I have experience in.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
ELITE MITSUBISHI
10.2021 - Current
- Managed a team of automotive technicians ( 8 ), ensuring timely completion of repairs and adherence to quality standards.
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Worked with multiple extended warranty companies, put together quotes and opened up claims to perform repairs on customer vehicles with a 90% approval rate.
- Oversaw day-to-day operations of the service department, ensuring efficient workflow and timely completion of tasks.
- Implemented customer service initiatives, resulting in a [90%] increase in customer satisfaction.
- Provided exceptional customer service and maintained positive relationships with clients and vendors.
- Advised customers on necessary repairs and maintenance, ensuring transparency and trust
- Managed service appointments, optimizing scheduling for maximum efficiency.
- Implemented a new scheduling system that reduced service wait times by [75%].
- Led a team training initiative on the latest automotive technologies, improving overall service quality.
- Maintained a above average CSI score on a monthly basis.
- Hired and trained new employees.
- etc.
Service Advisor
J&F AUTO CARE
02.2017 - 06.2021
- Provided excellent customer service by greeting clients, assessing their needs, and advising on necessary repairs and maintenance.
- Collaborated with technicians to ensure accurate and timely completion of service orders.
- Maintained clear and consistent communication with customers throughout the service process, building trust and satisfaction.
- Handled all incoming and outgoing phone calls and emails.
- Assisted customers with inquiries, concerns, and product information.
- Resolved customer issues promptly and efficiently, maintaining a high level of customer satisfaction.
- Managed and documented customer interactions using CRM software.
Education
High School Diploma -
RICHMOND HILL HS
QUEENS NYSkills
- Business Analysis and Reporting
- Vendor negotiation
- Documentation And Reporting
- Shift Scheduling
- Customer service excellence
- Strong communication and interpersonal skills
- Automotive knowledge and technical understanding
- Upselling and sales techniques
- Time management and organizational skills
- Conflict resolution
Certification
- Over 15 certificates of training completed ( service manager, tires 101, customer handling skills, etc. )
- NYPD Certificate ( Passed NYS exam )
Timeline
Automotive Service Manager
ELITE MITSUBISHI
10.2021 - Current
Service Advisor
J&F AUTO CARE
02.2017 - 06.2021
High School Diploma -
RICHMOND HILL HS
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