Giselle Montiel
Rosenberg
Summary
Dynamic Medical Assistant with extensive experience at Legacy Community Health, adept at administering critical treatments and coordinating patient care. Proven ability in customer service and complaint resolution, fostering trust and satisfaction. Skilled in medical procedures and effective communication, enhancing patient experiences in high-pressure environments.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Legacy Community Health
07.2024 - Current
- Administered vaccinations and medications for timely delivery of essential treatments.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
Medical Assistant
Baylor College of Medicine Medical Center
06.2023 - 07.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Emergency Room Technician
Frontline Er
11.2022 - 06.2023
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
Customer Service Lead
Alphalete Athletics
01.2019 - 10.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
CERTIFICATE - Medical Assistant
Pima Medical Institute
Houston04-2023
High School Diploma -
Needville High School
Needville, TX05-2014
Skills
- Customer service
- Business writing
- Customer complaint resolution
- Quality assurance
- Order management
- Interpersonal communications
- Complaint handling
Certification
- CMA - Certified Medical Assistant
- CPR - BLS Certified
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Legacy Community Health
07.2024 - Current
Medical Assistant
Baylor College of Medicine Medical Center
06.2023 - 07.2024
Emergency Room Technician
Frontline Er
11.2022 - 06.2023
Customer Service Lead
Alphalete Athletics
01.2019 - 10.2022
CERTIFICATE - Medical Assistant
Pima Medical Institute
High School Diploma -
Needville High School
Similar Profiles
Kaitlynn ArceneauxKaitlynn Arceneaux
Clinical Scheduler at Legacy Community HealthClinical Scheduler at Legacy Community Health
Kathleen Pham Dela PazKathleen Pham Dela Paz
Dentist at Legacy Community HealthDentist at Legacy Community Health
Ernesto GonzalezErnesto Gonzalez
Pharmacy Technician - MTM & Specialty Pharmacy at Legacy Community HealthPharmacy Technician - MTM & Specialty Pharmacy at Legacy Community Health