Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giselle Nieto

New York,NY

Summary

High energy worker skilled at taking on leadership roles. Proficient in balancing high volume environments while focusing on customer desires. Calm and level-headed in all types of situations.

Overview

2
2
years of professional experience

Work History

Greeter

Houston's, Hillstone Restaurant Group
04.2022 - 06.2023
  • Handled over 300 reservations and walk-ins each night in this fine dining establishment while welcoming guests into restaurant
  • Strategically coordinated where guests were seated amongst dining room and bar
  • Worked with urgency to ensure tables were clean and set for the next party
  • Took guests' first round of drinks along with occasional appetizers
  • Answered guests' questions and phone calls while managing the iPads
  • Communicated with managers and coworkers regarding customer satisfaction and experience within the restaurant.
  • Displayed friendly, outgoing, and energetic behavior to create warm atmosphere for guests.
  • Acted as first point of contact for visiting clients and customers.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.

Shift Supervisor

Starbucks
12.2020 - 03.2022
  • Supervised cafe, customer orders, and baristas while maintaining organization
  • Reviewed and managed inventory, ensuring store was properly stocked at all times and ordered supplies when needed
  • Responsibly and accurately money from store
  • Guided and motivated baristas during periods of high order volume ensuring support at all times.
  • Completed store opening and closing procedures
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Developed and implemented new processes and procedures to streamline operations.
  • Delivered successful training to more than 5 employees educating on successful work processes and productivity strategies

Education

Bachelor of Science - Business Marketing

Fordham University LC (Gabelli School Business)
New York, NY
05.2025

Associate of Science - Business Administration

Citrus College
Glendora, CA
06.2023

Skills

  • Working calmly under pressure
  • Multitasking
  • Leadership
  • Problem Solving
  • Communication
  • Handling high stress environments
  • Fast learner
  • Seating Assignment Preparation
  • Menu Memorization
  • Customer Experience
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Greeter

Houston's, Hillstone Restaurant Group
04.2022 - 06.2023

Shift Supervisor

Starbucks
12.2020 - 03.2022

Bachelor of Science - Business Marketing

Fordham University LC (Gabelli School Business)

Associate of Science - Business Administration

Citrus College

Similar Profiles

CREATE PROFILE
Giselle Nieto