Giselle Nieto
New York,NY
Summary
High energy worker skilled at taking on leadership roles. Proficient in balancing high volume environments while focusing on customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
Work History
Greeter
Houston's, Hillstone Restaurant Group
04.2022 - 06.2023
- Handled over 300 reservations and walk-ins each night in this fine dining establishment while welcoming guests into restaurant
- Strategically coordinated where guests were seated amongst dining room and bar
- Worked with urgency to ensure tables were clean and set for the next party
- Took guests' first round of drinks along with occasional appetizers
- Answered guests' questions and phone calls while managing the iPads
- Communicated with managers and coworkers regarding customer satisfaction and experience within the restaurant.
- Displayed friendly, outgoing, and energetic behavior to create warm atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Shift Supervisor
Starbucks
12.2020 - 03.2022
- Supervised cafe, customer orders, and baristas while maintaining organization
- Reviewed and managed inventory, ensuring store was properly stocked at all times and ordered supplies when needed
- Responsibly and accurately money from store
- Guided and motivated baristas during periods of high order volume ensuring support at all times.
- Completed store opening and closing procedures
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed and implemented new processes and procedures to streamline operations.
- Delivered successful training to more than 5 employees educating on successful work processes and productivity strategies
Education
Bachelor of Science - Business Marketing
Fordham University LC (Gabelli School Business)
New York, NY05.2025
Associate of Science - Business Administration
Citrus College
Glendora, CA06.2023
Skills
- Working calmly under pressure
- Multitasking
- Leadership
- Problem Solving
- Communication
- Handling high stress environments
- Fast learner
- Seating Assignment Preparation
- Menu Memorization
- Customer Experience
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Greeter
Houston's, Hillstone Restaurant Group
04.2022 - 06.2023
Shift Supervisor
Starbucks
12.2020 - 03.2022
Bachelor of Science - Business Marketing
Fordham University LC (Gabelli School Business)
Associate of Science - Business Administration
Citrus College
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