Giselle N Wynn
Kissimmee,FL
Summary
Experienced with planning and executing comprehensive project plans with a background in managing complex projects across various industries. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals while maintaining excellent customer service.
Overview
8
8
years of professional experience
Work History
PROJECT MANAGER
NY SIGN ART, INC
09.2022 - 11.2024
- Helped outline forecasted client workload to aid in agency planning efforts
- Partnered with the Account Management/Strategists on a regular basis to understand and review client project roadmaps and priorities
- Project Lifecycle Management: Championed the agency processes and workflow to safeguard consistency while flexing when required for project success
- Holistic project planning and schedule execution for programs and projects
- Ensured upfront project requirements that were received and aligned with the appropriate project priority and workflow
- Partnered with the Resource Managers for creative assignments and resource management
- Created comprehensive project schedules that outline project milestones from initiation to in-market delivery that are based on scope, timing, deadlines, and resources
- Captured milestone dates and overall timelines regularly, validating and adjusting timelines as needed
- Facilitated project approvals for internal stakeholders
- Identified and proactively resolved any deliverables that might have fallen behind schedule
- Communicated project status, approvals, risk and delivery
- Scheduled, facilitated, and recapped project-related team meetings (e.g
- - project kick-offs, creative reviews, stand-ups, production inputs, huddle meetings for risk mitigation, and lessons learned)
- Ensured proper project closure and archive procedures are executed
- Workfront System Coordination: Led and orchestrated all assigned client activities and documentation within the Workfront system from initiating work through project close-out procedures
- Assisted in system training for new hires or system releases
- Contributing to process improvements through identifying process opportunities for efficiency, determining the need for a new process or contributing to process improvement through a formal task force or initiative
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
HEAD ADMINISTRATOR|PROJECT MANAGER
METROGRAPHICS PRINTING & COMPUTER SERVICES
08.2021 - 08.2022
- As Head Administrator, I was in charge of coordinating the organization of the administration systems and general workflows
- I worked with the Accounting Department and Management to set budgets, monitor spending, provide payroll processing for all departments at the company, and ensure time management remained effective and accurately accounted for
- Collaborated with the in-house Art Director to produce promotional material for digital, and print communications for Fortune 500 companies and small businesses
- I oversaw special projects and tracked the progress toward company goals and finalization before handing them off to clients
- I planned, scheduled, and promoted office events, including meetings, conferences, interviews, orientations, and training sessions
- Typed correspondence and developed reports to meet associated deadlines
- Built databases and other document templates for departmental administrative use
- While developing, reviewing, and improving administrative systems, policies, and procedures, I ensured the office was stocked with the necessary supplies and that all the equipment was working and properly maintained
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Optimized resource allocation by effectively managing staff schedules, workloads, and assignments.
DENTAL RECEPTIONIST|MANAGER
EDGEMONT DENTAL ARTS
10.2021 - 04.2022
- Helped transition the newly bought-out private dentist office to the new systems and office hours
- Greeted people as they come into the office
- Answer clients' questions
- Scheduled appointments
- Took and processed payments
- Acted as liaison between patients and their insurance companies
- Performed administrative tasks (answered the phone, took messages, contacted clients, filed records, did basic accounting, handled and sorted mail, and more)
- Helped with the new hire process while creating training material and reference guides and trained replacements for the position
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
PRINT DESIGN, SALES, & MARKETING
GREENTOWN
07.2020 - 06.2021
- As in-house head designer I conceptualized designs, prepared mockups, CADs, and developed ongoing creative print designs to end products for various apparel styles for scrubs companies sold internationally
- Spearheaded updating all branding for brochures, labels, business cards, and a range of other marketing materials
- Fostered and managed business relationships and communications with various vendors and contracted workers
- Cultivated and maintained hundreds of ongoing relationships with clients while managing their monthly orders and shipments
- Driven brand awareness through phone and email, email consumers, and face-to-face interactions
- Acted as a liaison between sellers and buyers, providing information about products and services, data entry, and updating inventory
- Worked with the accounting department to process and keep track of ongoing accounts
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
PATIENT CARE ASSOCIATE PAR II
ADVANCED HOME CARE
10.2017 - 02.2020
- Helped increase Specialty Wound Care's department revenue from $92,000 to $478,000 in 2019 -2020, making us the highest-performing team in the Care Team department at the company
- Successfully helped guide hundreds of patients through the initial startup and completion of their Negative Pressure Wound therapy while having to maintain positive collaborative relationships with the patient's families, sales reps, case managers, doctors/wound clinics, home health agencies, and insurance companies to make sure that each patient had the most positive, informative, and stress-free therapy while using our DME equipment
- I was responsible for reviewing medical records to abstract information according to the appropriate state regulations and the individual's insurance policies
- Acted as a service coordinator for the hundreds of patient accounts that I oversaw and submitted data received weekly or monthly by the RN nurses to the appropriate accounts for continued covered care
- Set up all new referrals for patients from start to finish, making sure that each one was qualified under their insurance and, when necessary, collecting patient financial responsibilities
- Troubleshoot all issues with the NPWT wound vacuum when needed while working with patients, caregivers, and nurses; arrange all drop-offs, pickups, and switch-outs of the machine throughout each patient's therapy
- While working on the NPWT accounts I also implemented welcome communications and overall guidelines for patients under our Low Air Loss Mattresses line and worked with our authorization teams in each region to get ongoing documentation from various home health agencies wound clinics, and doctor offices for our patient's insurances to qualify them for the equipment under their various insurances
- I provided consultation for our patients and their caregivers on the product line and when necessary would arrange for the pickups/deliveries of the company's equipment or the final sale of the equipment
- Worked with other Home Health Therapy teams to review ongoing therapy patients to make sure they received their monthly medical supplies and equipment that was covered under their insurance
- Reviewed and tracked new and ongoing patient therapy treatments and procedures using the appropriate ICD-10-PCS codes for accurate and efficient health management
- Helped restructure and implement the foundational structure for the onboarding training for the first 90 days for every new AHC employee
- Helped as a call center representative with hundreds of inbound calls when needed
EDUCATION COORDINATOR, EXECUTIVE DIRECTOR
CENTER FOR VISUAL ARTIST (CVA)
04.2017 - 09.2017
- Conceptualized and implemented camp curricula by directing staff during weekly briefings
- Performed investigative QA/QC on department teachers to ensure we orient all classes with the designed camp curricula
- Performed daily supervision over supply orders for various courses and events, overseeing studio maintenance, program evaluations, and promotion and marketing programs
- Maintained company core values by fostering positive relationships with stakeholders and acted as a head liaison between staff personnel, students, and families
- Managed recruiting process for new teachers and volunteers
- Raised donations for gallery showcase to support community recreation facilities and scholarships
- Constructed benefits and awards for the youth staff
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
Education
BFA - Communication Design
New School, Parsons School For Design
New York, NY01.2013
Skills
- Adept illustrator and graphic artist
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Microsoft Word
- PowerPoint
- Excel
- SignTracker
- Sage
- Xetex Xebra
- Quark
- Outlook
- Quick Books
- Dentrix
- Sharepoint
- Management
- Logistics Experience
- Process Improvement
- Policy Development
- Staff Training
- Knowledge of OSHA Guidelines
- Exemplary Customer Service
- Persuasive Selling
- Crisis Management
- Creating organizational processes
- Illustrator
- Fiction Writer
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Project tracking
- Team collaboration
Hobbies and Interests
- Creating organizational processes
- Love working with children and animals
- Illustrator
- Fiction Writer
Timeline
PROJECT MANAGER
NY SIGN ART, INC
09.2022 - 11.2024
DENTAL RECEPTIONIST|MANAGER
EDGEMONT DENTAL ARTS
10.2021 - 04.2022
HEAD ADMINISTRATOR|PROJECT MANAGER
METROGRAPHICS PRINTING & COMPUTER SERVICES
08.2021 - 08.2022
PRINT DESIGN, SALES, & MARKETING
GREENTOWN
07.2020 - 06.2021
PATIENT CARE ASSOCIATE PAR II
ADVANCED HOME CARE
10.2017 - 02.2020
EDUCATION COORDINATOR, EXECUTIVE DIRECTOR
CENTER FOR VISUAL ARTIST (CVA)
04.2017 - 09.2017
BFA - Communication Design
New School, Parsons School For Design
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