Giselle Ogando
Office Administrator, Front Desk, Costumer service rep, Delivery
Miami Gardens,FL
Summary
To become gainfully employed with a reputable organization where my skills are an asset
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing Office Administrator with 10 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard, and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
25
25
years of professional experience
Work History
Vise President/Office Administrator
Miami carburetor and auto parts
Opa-locka, FL
03.2020 - Current
- Duties will include scheduling mechanics to work on vehicles, collecting customer information, and logging the process of a repair for billing purposes
- Provide excellent customer service
- Make sure customers receive prompt, efficient and courteous attention
- Maintain a professional appearance, orderly work environment and friendly disposition by greeting others
- Be familiar with procedures for handling all aspects of customer complaints or disputes
- Resolve customer complaints in a friendly, courteous manner
- Post all of the shop invoices
- Assist in ordering parts
- Assist customers either in person or on the phone in a courteous, professional manner
- Field phone calls and direct them to the appropriate department
- Make sure all outgoing USPS mail, FedEx and UPS is placed in the proper area ready for pick-up
- Send and receive faxes
- May be responsible for purchasing office equipment for various departments.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Coordinated work across departments to keep teams on track with company goals.
- Negotiated contracts with vendors for services such as IT maintenance or event catering.
- Built talent pipeline to support business growth and enduring success.
- Created a marketing plan to increase awareness of the organization's activities in the community.
- Logged deliveries and pickups and quickly loaded and unloaded deliveries.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Responded promptly to emergency situations such as accidents or breakdowns on the road.
- Inspected vehicle for mechanical items and safety issues, and performed preventative maintenance.
- Stocked shelves with incoming inventory when not making deliveries.
- Reviewed factual information to determine costs to repair applicable damages.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Conducted final quality control check of vehicles prior to customer delivery.
- Managed inventory levels of parts and supplies needed for collision repair jobs on an ongoing basis.
- Negotiated prices with vendors for parts and supplies used in collision repair work.
- Processed payments from customers or their insurance companies upon completion of a job.
- Inspected incoming vehicles prior to beginning any repair work in order to accurately estimate costs.
- Utilized GPS navigation system to locate addresses quickly and efficiently.
- Contacted customers prior to delivery to coordinate delivery times.
- Presented order bills and collected payments for deliveries.
Office Administrator
Ant Performance Auto Repair center Inc
Opa-locka, FL
02.2015 - 03.2020
- Duties will include scheduling mechanics to work on vehicles, collecting customer information, and logging the process of a repair for billing purposes
- Provide excellent customer service
- Make sure customers receive prompt, efficient and courteous attention
- Maintain a professional appearance, orderly work environment and friendly disposition by greeting others
- Be familiar with procedures for handling all aspects of customer complaints or disputes
- Resolve customer complaints in a friendly, courteous manner
- Advise the manager of all serious complaints or incidents
- Post all of the shop invoices
- Assist in ordering parts
- Assist customers either in person or on the phone in a courteous, professional manner
- Field phone calls and direct them to the appropriate department
- Make sure all outgoing USPS mail, FedEx and UPS is placed in the proper area ready for pick-up
- Send and receive faxes
- May be responsible for purchasing office equipment for various departments.
- Logged deliveries and pickups and quickly loaded and unloaded deliveries.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
- Responded promptly to emergency situations such as accidents or breakdowns on the road.
- Inspected vehicle for mechanical items and safety issues, and performed preventative maintenance.
- Stocked shelves with incoming inventory when not making deliveries.
- Delivered goods to customers in a timely manner while adhering to assigned routes and time schedules.
- Performed routine inspections of vehicle equipment such as tires, lights, brakes, gas and oil levels.
- Provided courteous service to customers by answering questions, locating parts, resolving complaints.
- Accurately completed paperwork including delivery documents, bills of lading, invoices.
- Utilized GPS navigation system to locate addresses quickly and efficiently.
- Obtained customer signature on receipt for pickup or delivery.
- Contacted customers prior to delivery to coordinate delivery times.
- Inspected vehicles' condition, supplies and equipment before and after trips
Bilingual Customer Service Representative
McKesson, Per-Se Technologies
Port Saint Lucie, FL
07.2014 - 02.2015
- NYU Hospital costumer services
- Contact patients via telephone prior to their scheduled appointment
- Interview patients over the telephone to obtain a complete and accurate medical history, including surgical history and medications
- Enter all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician
- Complete all patient phone call assignments as assigned
- Answer phones in the Call Center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities
- Re-schedule patient appointments as required via telephone calls and written notification to patients
- Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database
- Assist other members of the PCR and Call Center departments as needed.
Office Administrator
Golden Care Medical Center
Miami, FL
06.2010 - 08.2012
- Reviewed records for completeness, accuracy, and compliance with regulations, protected the security of medical records to ensure that confidentiality is maintained
- Retrieved patient medical records for physicians, technicians, or other medical personnel, released information to persons or agencies according to regulations
- Entered data, such as demographic, history and extent of disease, diagnostic procedures, or treatment
- Processed and prepared business or government forms, processed patient intake or discharge documents
- Performed bookkeeping work, including posting data or other records concerning costs of services, resolved discrepancies in accounting records, verified accuracy of billing data and revised any errors, prepared itemized statements, kept records of invoices and support documents.
Office Administrator
Excellence Health Medical Center
Miami, FL
08.2004 - 06.2010
- Reviewed records for completeness, accuracy, and compliance with regulations, protected the security of medical records to ensure that confidentiality is maintained
- Retrieved patient medical records for physicians, technicians, or other medical personnel, released information to persons or agencies according to regulations
- Entered data, such as demographic, history and extent of disease, diagnostic procedures, or treatment
- Performed bookkeeping work, including posting data or other records concerning costs of services, resolved discrepancies in accounting records, verified accuracy of billing data and revised any errors, prepared itemized statements, kept records of invoices and support documents.
Sales Associate/Cashier
Gina's Fashion
Miami, FL
02.1999 - 08.2004
- Modeled clothes and accessories
- Greeted customers and assisted with wants, recommended, selected, and helped locate merchandise
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
Diploma - HHA/ Caregiver
Aprende Institute
Miami, FL04-2024
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06-2000
Notary Public -
American Association of Notary
Houston, TXSkills
- Bilingual in Spanish and English, knowledge in Microsoft Office Suite (Word, Excel) Medisoft, outlook, quickbooks, Vehicle Diagnostic test
- Decision-Making
- Conflict Resolution
- Active Listening
- Attention to Detail
- Medical Billing
- Payment Collection
- Billing Support
- Insurance Verification
- HIPAA Compliance
- Office Administration
- Front Desk Operations
- Proficient in All Data, On Demand & Mitchell
- Appointment Scheduling
- Patient Scheduling
- Electronic Medical Records
- Insurance Claims
- Appointment Management
- HIPAA Guidelines
- Paperwork Coordination
- Patient Registration
- Documentation
- Co-Payment Collection
- Telephone Etiquette
- Continuous Improvement
- Written Communication
- Team Building
- Excellent Communication
- Problem-Solving Abilities
- Self Motivation
- Problem-Solving
- Teamwork and Collaboration
- Client Support
- Multitasking
- Organizational Skills
- GPS Navigation
- Goods Transport
- Package Scanning
- Order Verification
- Vehicle Maintenance
- Shipping and Packaging
- Punctual and Reliable
- Shopping Orders
- Clean MVR
- Clean Driving Record
- Service advisor
- Local Delivery
- Safe Driving
- Positive Attitude
- Responsible Driver
- Customer Service
- Valid Driver's License
- Inventory Control
- Warehouse Organization
- Barcode Scanning
- Deal Negotiation
- Customer Relationship Building
- Negotiation
Timeline
Vise President/Office Administrator
Miami carburetor and auto parts
03.2020 - Current
Office Administrator
Ant Performance Auto Repair center Inc
02.2015 - 03.2020
Bilingual Customer Service Representative
McKesson, Per-Se Technologies
07.2014 - 02.2015
Office Administrator
Golden Care Medical Center
06.2010 - 08.2012
Office Administrator
Excellence Health Medical Center
08.2004 - 06.2010
Sales Associate/Cashier
Gina's Fashion
02.1999 - 08.2004
Diploma - HHA/ Caregiver
Aprende Institute
High School Diploma -
Miami Springs Senior High School
Notary Public -
American Association of Notary
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