Giselle O'Hare
Magnolia,Tx
Summary
Dynamic Office Manager with a proven track record at Nora's Cleaning Company, excelling in customer service and organizational skills. Enhanced operational efficiency through effective scheduling and inventory management, while implementing training programs that improved team performance. Recognized for resolving client issues promptly, significantly boosting client satisfaction.
Overview
8
8
years of professional experience
Work History
Office Manager
Nora's Cleaning Company
04.2024 - Current
- Managed scheduling and coordination of cleaning assignments for optimal resource allocation.
- Oversaw inventory management, ensuring necessary supplies for operations were consistently available.
- Developed and implemented office procedures to streamline communication between teams.
- Handled customer inquiries and resolved issues promptly, enhancing client satisfaction.
Healthy Living Manager
HEB
06.2021 - 03.2024
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Developed training programs for staff to enhance product knowledge and service delivery.
- Implemented inventory management strategies that reduced stock discrepancies and improved accuracy.
- Coordinated promotional activities, resulting in increased customer engagement and sales growth.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise placement.
- Facilitated cross-departmental collaboration to streamline processes and improve operational efficiency.
Wedding and Event Coordinator Intership
WEPOH
09.2023 - 01.2024
- Developed detailed event timelines ensuring adherence to schedules and budgets.
- Managed logistics and vendor coordination for successful event execution.
- Collaborated with cross-functional teams to design creative event themes and layouts.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Waitress /Kitchen Expeditor
Cypress Breakfast House
01.2018 - 06.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu items, service standards, and restaurant procedures.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Training and coaching
- Documentation and control
- Financial reporting
- Event coordination
- Travel coordination
- Project management
Timeline
Office Manager
Nora's Cleaning Company
04.2024 - Current
Wedding and Event Coordinator Intership
WEPOH
09.2023 - 01.2024
Healthy Living Manager
HEB
06.2021 - 03.2024
Waitress /Kitchen Expeditor
Cypress Breakfast House
01.2018 - 06.2021