Giselle Padilla

Achievements

• Manage relationships with National Commercial & Industrial clients, ensuring top-tier service and customer satisfaction.
• Oversee prospect-to-enrollment process, coordinating with internal teams to secure prompt pricing and contract approvals.
• Support post-sale account management, including modifications to contracts, ownership changes, and billing resolutions.
• Conduct proactive welcome and first-bill calls; provide guidance on the customer portal for smooth onboarding.

• Managed key municipal aggregation programs, including IEC, NOPEC, Massachusetts Community Choice Aggregation, and Cape Light Compact (CLC).
• Supported electricity procurement for 1 million customers in IL, OH, and MA totaling 750,000 MWh annually.
• Handled enrollment, renewals, and client requests for gas and electric markets; coordinated contracts, onboarding, and reporting for Massachusetts Community Choice Aggregation.
• Worked with internal teams to resolve issues, improve systems, and build customer trust.
• Led IEC product selection, pricing, and presented results to the board.
• Created process manuals and improved department workflow.

• Directed analysts and sales representatives to improve team performance.
• Developed and documented new sales procedures for increased efficiency.
• Managed and grew strategic accounts through teamwork and CRM system enhancements.
• Generated ad hoc CRM reports for decision support.
• Excel at managing multiple projects and meeting tight deadlines.
• Skilled in process improvement, CRM management, and interdepartmental coordination.

• Oversaw back-end processes supporting commercial sales across four deregulated markets (NEPOOL, NYSO, MISO, PJM), interacting with over 62 utilities.
• Directed sales teams on managing missed enrollments, PUC complaints, adjustments, and pricing issues.
• Led contract negotiations in partnership with legal, credit, contract administration, operations, and accounting departments.
• Improved sales and operational efficiency by developing and implementing new procedures through collaboration with Quality Group Six Sigma Project.

• Served as the primary contact for commercial clients and approved suppliers, managing contracts, meter installations, and billing concerns.
• Secured competitive bids and led the sales process, including pricing requests analyses to support client decision.
• Provided suppliers with feedback on bids, facilitating clear comparison of products, price, and terms.
• Maintained $1.1MM in revenues through contract renewals and proactive client management.
• Achieved high client retention rates.
• Streamlined operations by supervising back-office transitions.