Giselle Perez
Oakland,CA
Summary
Strong communicator with natural leadership talent and high energy. Reliable, trustworthy and loyal. Punctual Keyholder with outstanding mulitasking and communication abilities. I'm a responsible, mature individual with many years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Five Little Monkeys
Richmond, CA
10.2017 - 12.2023
- Handled cash register transactions accurately while providing excellent customer service.
- Developed and maintained store policies and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated work to staff, setting priorities and goals.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Supervised receiving inventory and to designate stock placement
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Tradeshow/Marketing Manager
Nomadic Traders
Berkeley, CA
08.1987 - 10.2017
- Marketed products and services at tradeshows and promotional events.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Worked with management team to oversee and monitor marketing strategy.
- Supervised creation of marketing materials and collateral.
- Managed creation of marketing materials, collateral and sales support tools.
- Hired models, and Photographers
- Delivered compelling sales presentations to demonstrate expert product knowledge.
- Organized trade shows and exhibitions to promote brand awareness.
- Coordinated marketing events for showcasing product and service offerings.
- Created content for promotional materials, including brochures, and flyers.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
William Cullen Bryant High School
Long Island City, NY05-1975
Skills
- Customer Relations
- Good Communication Skills
- Problem-Solving
- Performance Monitoring
- Promotional Planning (some)
- Sales Leadership
- Goal Setting
- Stockroom Management
- Hiring and Training
- Merchandise
- Scheduling and Project Management
- Retail Operations
- Friendly and Outgoing personality
Certification
- Certified Toy Expert by America Specialty Toy Retailing Association
Languages
Spanish
Professional
Timeline
Retail Store Manager
Five Little Monkeys
10.2017 - 12.2023
Tradeshow/Marketing Manager
Nomadic Traders
08.1987 - 10.2017
High School Diploma -
William Cullen Bryant High School