Giselle Pichardo
Albuquerque
Summary
Experienced in a fast-paced restaurant environment, adept at customer service and communication to meet diverse needs and resolve conflicts efficiently. Strong in time management and multitasking for smooth operations and high customer satisfaction. Seeking a new field focused on delivering high-quality service and fostering positive interactions.
Overview
3
3
years of professional experience
Work History
Server
WECKS
11.2024 - 01.2025
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Busser
WECKS
07.2023 - 01.2025
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
Hostess
NEIGHBORS WESTSIDE BAR AND GRILL
06.2022 - 07.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
Education
High School Diploma -
West Mesa High School
Albuquerque, NM01-2024
Skills
- Spanish
- Clear Communication
- Fast Pace
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
WECKS
11.2024 - 01.2025
Busser
WECKS
07.2023 - 01.2025
Hostess
NEIGHBORS WESTSIDE BAR AND GRILL
06.2022 - 07.2023
High School Diploma -
West Mesa High School
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