Giselle Plester-Borda
Mesa,AZ
Summary
Technology leader with over 25 years of experience and an excellent track record designing, implementing, and support highly scalable systems across a variety of technologies within the Identity and Access Management domain, including desktop, batch, and web-based software applications. Cultivating relationships with clients across multiple organizational levels. Possess excellent project planning experience, ensuring on-time delivery of quality solutions. An effective manager with the skills necessary to direct, coach, and motivate staff to its fullest potential. Currently working as a Software Engineering Manager within Identity And Access Management at Wells Fargo.
Overview
25
25
years of professional experience
Work History
Software Engineering Manager
Wells Fargo & Company
Chandler, AZ
01.2021 - Current
- Managing 15 applications across multiple platforms within the Information and Cyber Security (ICS), Identity and Access Management (IAM). Including request systems, certification applications, analyst workflows, entitlement catalogues, reporting, API development and other services.
- Responsible for four Agile teams with team members across the US and India. Continuously working with the teams to fail fast and improve agile processes.
- Collaborating with product owners, stakeholders, operations, and senior leadership to solve problems, work through audits, prioritize the backlog and communicate goals and strategy. Involved with technical architecture and planning.
- Drove high-level strategic planning of development efforts across multiple projects to optimize resource utilization and shorten development times.
- Evaluated ongoing development efforts, providing feedback on potential methods of expediting completion and improving final results.
- Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones.
- Selected as part of the Building Opportunities for Leadership Diversity (BOLD) framework, working directly with the CISO as a mentor and completing the program successfully.
- Active participant in Wells Fargo Women in Technology Phoenix Chapter, Hispanic & Latino Employee Network, and ICS Security Connections. Hosted an Enterprise Fireside chat during Hispanic Heritage Monthly as well as a Podcast for Security Connections.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to the bank's vision.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
Technology Manager
Wells Fargo & Company
Chandler, AZ
09.2014 - 01.2021
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Provided leadership and support for IAM department.
- Manage a broad portfolio of diverse technology projects: 25 Identity and Access Management applications including a data warehouse used for reporting and business needs; 5 SOX applications. Responsible for 20 on-shore and 10 off-shore resources.
- Supervise a large software development team, delivering robust and efficient systems that allow for growth and change. Generate yearly forecast planning for all incremental and base resources.
- Collaborate with business partners and analysts, architects, project managers, and QA to ensure successful implementation to production following SDLC processes.
- All projects implemented within time and budget, allowing business partners to meet audit, regulatory and identity and access management requirements.
- Interface with internal auditors and KPMG to provide quarterly testing and compliance reports.
- Department Agile Champion focused on moving development teams out of Waterfall. Successfully transformed the group into four agile teams, positioning them to be successful and embrace the Agile methodology.
Information Security Engineer
Wells Fargo & Company
Chandler, AZ
08.2002 - 09.2014
- Provided technical leadership focused on Identity and Access Management.
- Security Services team lead & developer for 14 applications & 9 development personnel.
- Bank Access Management solutions facilitate real-time online requests, approvals, and certifications for bank resources.
- Provide workflow applications supporting administrative teams & management.
- Champion business continuity planning to ensure system availability (24*7).
- Liaise with lines of business to establish access to Security Services data and systems.
- Collaborate with PMs to assign resources and manage development projects.
- Setup QA test environments, assist with Production deployments and issue resolution.
Technical Consultant
Affiliated Computer Services
Phoenix, AZ
01.2001 - 08.2002
- Primary consultant for Motorola and ON-Semi Logistics & Inventory Systems.
- Created ad-hoc software and reporting applications, high level issue management and resolution.
- Acted as a training facilitator (Tandem Concepts & Facilities) at Motorola.
- Participated in the training and supervision of a new offshore development team, working alongside personnel during Philippine & India core hours.
- Automated metric reporting system with VB, .NET, and SQL database.
Information Systems Analyst\Developer
EFunds Corporation
Milwaukee, WI
04.1998 - 01.2001
- Planned and designed system improvements to meet changing demands.
- Installed improvements and adjusted parameters to optimize functionality.
- Credit Card and Banking applications: client/server, batch, GUI, reporting.
- Managed customer onsite training (Spanish).
- Created user documentation (Spanish\English).
- Liaised with QA, managers, and call center to resolve production issues.
Staff Analyst\Developer
Compuware
Milwaukee, WI
08.1997 - 04.1998
- Supported enterprise-wide system conversion for a leading manufacturer’s Thermal Management system (Unisys to UNIX)
- Converted application software, created test/conversion scripts. Assisted QA.
- Coordinated complex relationships: multiple agencies, development teams.
Education
BBA - Management Information Systems
University of Wisconsin - Milwaukee
Milwaukee, WI08.1997
Skills
- Customer Relationship Management
- Critical Applications Management
- Client Requirements
- Project Team Coordination
- Researching and Compiling Data
- Agile Work Processes
- Product Support
- SQL Server Reporting Services
- TSQL
- Backup Recovery
- Agile framework
- Teamwork and Collaboration
- Problem-Solving
- Decision-Making
- Dependable and Responsible
- Planning and Coordination
- Training and Development
Languages
- English
- Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Software Engineering Manager
Wells Fargo & Company
01.2021 - Current
Technology Manager
Wells Fargo & Company
09.2014 - 01.2021
Information Security Engineer
Wells Fargo & Company
08.2002 - 09.2014
Technical Consultant
Affiliated Computer Services
01.2001 - 08.2002
Information Systems Analyst\Developer
EFunds Corporation
04.1998 - 01.2001
Staff Analyst\Developer
Compuware
08.1997 - 04.1998
BBA - Management Information Systems
University of Wisconsin - Milwaukee
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