Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Giselle Rivas

Philadelphia,PA

Summary

Professional with strong background in public service and community engagement. Proven ability to address constituent inquiries, provide effective solutions, and support legislative initiatives. Focused on team collaboration and achieving results, with reputation for adaptability and reliability. Skilled in communication, problem-solving, and understanding diverse community needs.

Overview

6
6
years of professional experience

Work History

Legislative & Constituent Services Intern

Office of State Representative Jose Giral
01.2025 - Current
  • Serve as a liaison between constituents and state agencies, assisting with applications for government programs such as LIHEAP, disability plates, and other essential services.
  • Assist in developing strategic community outreach initiatives, ensuring constituents remain informed about legislative updates and available resources.
  • Coordinate logistics for community events and advocacy efforts to foster civic engagement.
  • Manage administrative responsibilities, including drafting correspondence, maintaining casework documentation, and handling constituent inquiries with professionalism and discretion.
  • Support digital communication efforts by creating social media content to promote legislative initiatives and community programs.

Team Lead

New Balance
07.2024 - Current
  • Spearhead a dynamic team to ensure exceptional service standards and operational efficiency.
  • Oversee comprehensive inventory management, including the meticulous receipt and organization of deliveries.
  • Lead the training and development of new team members, ensuring seamless integration and proficiency in their roles.
  • Conduct regular training sessions for the entire store, fostering a culture of continuous improvement and consistent service quality.
  • Innovate and refresh store visuals every Thursday, enhancing the shopping experience and maintaining an engaging store layout.
  • Deliver outstanding customer service, promptly addressing and resolving any issues to ensure customer satisfaction.

Fitness Specialist (Floater)

Simplex
02.2023 - Current
  • Organize and execute individualized fitness training sessions and other related services such as wellness exams and equipment introductions.
  • Provide individual and collective exercise guidance; train participants on correct methods to optimize exercise safety and efficiency.
  • Provide exceptional customer service and hospitality to members.
  • Gained knowledge in exercise equipment and how to properly operate them.

Team Lead

Van Leeuwen
09.2019 - 08.2022
  • Adhere to set service and build-out standards when preparing and serving all menu items to visitors.
  • Proficiency in using a POS system.
  • Perform inventory duties, including receiving and organizing deliveries from suppliers and Van Leeuwen headquarters.
  • Provided comprehensive training to newly hired personnel, offering guidance, coordinating their schedules, and ensuring their correct instruction.

Personal Assistant

5000 Broadway Productions
02.2021 - 09.2021
  • Directly assists clients with daily administration, calendar management, travel itineraries, project coordination, presentations, and phone conversations. Served as client representative in all circumstances.
  • Plan travel, including flights, accommodation, and ground transportation.
  • Delivered and received a multitude of high-value packages.

Education

Bachelor of Arts - Criminal Justice

Temple University
Philadelphia, PA
05.2025

Associate of Science - Cyber Security

CUNY Bronx Community College
New York, NY
12-2020

Skills

  • Spanish Proficiency
  • Visual Merchandising
  • Cap Cut / I-Movie
  • Social Media Strategy
  • Research Expertise
  • Trend Tracking
  • Detail Oriented
  • Marketing Research

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Participating in fundraising events to support local charities, schools, or community projects
  • Getting involved in local advocacy groups to promote positive change in the community
  • Advocacy Campaigns

Timeline

Legislative & Constituent Services Intern

Office of State Representative Jose Giral
01.2025 - Current

Team Lead

New Balance
07.2024 - Current

Fitness Specialist (Floater)

Simplex
02.2023 - Current

Personal Assistant

5000 Broadway Productions
02.2021 - 09.2021

Team Lead

Van Leeuwen
09.2019 - 08.2022

Bachelor of Arts - Criminal Justice

Temple University

Associate of Science - Cyber Security

CUNY Bronx Community College

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