Summary
Overview
Work History
Education
Skills
Timeline
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Giselle Rivera

Wichita,KS

Summary

Self-motivated highly experienced in guest services. Outstanding personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Reliable in completing any tasks accurately. Ten plus years of customer service experience. Great with communication skills. Very outgoing and friendly with strong motivation for success. Great at helping others and working as a team.

Overview

8
8
years of professional experience

Work History

Stewardess

SkyWest Airlines
Minneapolis, MN
03.2022 - 12.2023
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Directed junior team members in proper duties and company regulations.
  • Followed safety, passenger and supply pre-flight checklists.
  • Maintained database of in-flight entertainment and assisted passengers with selections.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

Server/Server Shift Leader

Casa Mariachi
11.2019 - 12.2021
  • Assisted with performance reviews to identify areas of improvement.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Built and maintained productive relationships with employees.
  • Resolved issues with cash registers, card scanners and printers.
  • Calculated charges, issued tables checks and collected payments from customers.
  • Provided exceptional service to high volume of daily customers.

Supervisor

La Chiquita Inc, LLC
02.2017 - 12.2021
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.

Accounts Receivable Clerk

Klotz Sand & Asphalt Paving
06.2016 - 06.2021
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Processed posting and reconciling payments and addressing aged receivables.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Comprehensive knowledge of accounting and auditing principles, A/P, A/R, payroll, general ledger postings, invoicing, taxation issues, and regulatory compliance guidelines.
  • Expertise in developing and delivering monthly, quarterly, and annual Profit and Loss statements and Balance Sheets for management within strict deadlines.
  • Keen ability to analyze cost control, providing timely and frequent financial information that supports corporate goals and objectives.
  • Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.
  • Excellent technology skills; proficient with MS Office (Word, Excel, Access, Outlook, PowerPoint), FreshBooks, Sage, QuickBooks, & Microsoft Dynamics

Driver

Amazon
Wichita, KS
01.2023 - Current
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Achieved consistently high customer scores due to exceptional service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Garden City High School
Garden City, KS

GED -

Lynwood Community Adult School
Lynwood, CA
05.2015

Skills

  • Communication
  • Attentive learner
  • Analytical skills
  • Focused and self motivated
  • Friendly, positive attitude
  • Problem solving
  • Improvement plan knowledge
  • Project coordination
  • Network Administration
  • Assisted management with monthly projects and financial reports in response to business needs
  • Energetic self-starter
  • Team player mentality
  • Money handling
  • Reliable and punctual
  • Bill processing
  • Payment management
  • Invoicing proficiency
  • Bilingual: Enlgish and Spanish

Timeline

Driver

Amazon
01.2023 - Current

Stewardess

SkyWest Airlines
03.2022 - 12.2023

Server/Server Shift Leader

Casa Mariachi
11.2019 - 12.2021

Supervisor

La Chiquita Inc, LLC
02.2017 - 12.2021

Accounts Receivable Clerk

Klotz Sand & Asphalt Paving
06.2016 - 06.2021

Garden City High School

GED -

Lynwood Community Adult School

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Giselle Rivera