Giselle Rodriguez
Dallas,TX
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Work Place Ambassador
Rapport Guest Services
01.2021 - Current
- Completed more than 5 floor re-stacks of approximately 400 people per floor.
- Successfully coordinated multiple large-scale floor re-stacks, optimizing space and improving client experience
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Lead Barista
Berkley's Market
01.2018 - 01.2021
- Oversaw daily operations, including opening and closing procedures, inventory restocking, and vendor communication
- Delivered excellent customer service by accurately taking orders and ensuring guest satisfaction
- Trained and mentored new staff members, promoting smooth integration and consistent service standards
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Education
Some College (No Degree) -
El Centro College
Dallas, TXHigh School Diploma -
RL Turner
Carrollton, TX06.2017
Skills
- Teamwork & Collaboration
- Organization & Attention to Detail
- Writing & Communication
- Languages: Fluent in English and Spanish
- Technical Proficiency: Microsoft Office Suite (Excel, PowerPoint
- Customer engagement
- Team management
- Multitasking
- Customer service
- Problem-solving
- Data entry
- Task prioritization
Awards
Customer Service Excellence: Recognized for consistent positive guest feedback, contributing to repeat business and revenue growth., Training & Development: Designed and led training programs for both new and existing team members, fostering skill growth and service quality.
Languages
Spanish
Native or Bilingual
Timeline
Work Place Ambassador
Rapport Guest Services
01.2021 - Current
Lead Barista
Berkley's Market
01.2018 - 01.2021
Some College (No Degree) -
El Centro College
High School Diploma -
RL Turner
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