Giselle Rojas

- **Selling Memberships & Upselling Services** – Engaging with clients to explain membership benefits and encouraging upgrades or add-ons.
- **Greeting & Checking in Clients** – Providing a warm welcome, confirming appointments, and ensuring a smooth check-in process.
- **Managing Appointment Scheduling** – Booking, rescheduling, and canceling appointments while optimizing therapist availability.
- **Handling Payments & Processing Transactions** – Collecting payments for services, memberships, and retail products accurately.
- **Educating Clients on Services & Products** – Informing customers about massage, skincare treatments, and retail products to enhance their experience.
- **Answering Phones & Assisting with Inquiries** – Handling calls for appointments, membership questions, and general customer service.
- **Maintaining a Clean & Organized Front Desk** – Keeping the reception area neat and fully stocked with necessary supplies.
- **Addressing Customer Concerns & Conflict Resolution** – Managing client complaints professionally and escalating issues when needed.
- **Tracking & Meeting Sales Goals** – Working towards individual and team sales targets for memberships and products.
- **Coordinating with Therapists & Management** – Ensuring smooth communication between clients, service providers, and management.

• Supported promotional efforts by distributing brochures and information about services.
• Handled customer inquiries and provided information about services offered.
• Maintained cleanliness and organization of reception area for a pleasant experience.
• Processed payments and maintained accurate records of transactions.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
• Handled payments and processed credit card transactions.
• Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
• Communicated with spa team members if clients canceled or changed appointment times.
• Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
• Managed high call volume, ensuring smooth communication between clients and spa staff.
• Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
• Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
• Enforced spa policies, following company procedures at all times.
• Resolved client issues professionally, promoting a positive image of the spa brand.
• Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
• Answered client inquiries with detailed knowledge of spa services and products, boosting sales.
• Supported spa manager with administrative tasks, aiding in smooth spa operations.

• Enhanced guest experience by efficiently managing reservations and seating arrangements.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
• Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
• Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
• Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
• Answered customer questions about hours, seating, and menu information.
• Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
• Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Answered phone calls to take orders, give information and document reservations.
• Backed up servers by checking on tables and retrieving items for guests.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Responded to customer requests for products, services, and company information.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.